Customer Ratings & Reviews
- Model:
- XPIO13SWSS
- SKU:
- 6584623
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Opal 2.0's excellent ice quality and overall performance, frequently praising its ease of use and attractive design. However, some users find the machine noisy and require regular maintenance, including filter replacements and descaling. The water tank capacity and the need for frequent sanitization are also points of concern for some customers. While the compact size is a plus for many, others find the weight to be a significant drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Doesn't work consistently. High maintenance.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to try to return this. When it works it works great, but it is very finicky and you have to constantly baby it to work and a lot of the time it flat refuses. There are a million YouTube videos and other fixes online... for $200-300 might be okay, but for the price, it should work well. It doesn't. Just search online.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with your Opal, and we'd like to know more. Please reach out to us on one of our social media platforms, like Facebook, via private message. In your message, please provide a screenshot of this review, the model and serial numbers for the Opal, and a detailed description of the issue you're experiencing, so we can better understand the situation. We hope to hear from you soon. - Julia@GEAppliances
Great Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old ice maker was starting to go out. Much better cooling fan than previous model.
I would recommend this to a friendIce ice baby!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grreat ice maker. Only con isit is a little pricey.
I would recommend this to a friend- Cons mentioned:Noise level
Makes loud noises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a week this machine started to make crazy noises in the middle of the night. Sounded like the fan was hitting something inside the machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your Opal was making noises so quickly after setting it up. Usually when this happens it means it needs to be cleaned and descaled. We recommend using distilled water. If you are still having this issue, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Best ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend if maintained regularly and also recommend getting the max warranty
I would recommend this to a friendBest Buy terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T BUY FRONM BEST BUY! missing ice scoop holder. Spent over 30 minutes calling store but get transferred to some call center where they can't help you.
I would recommend this to a friendBrand response from GE Answers
Posted .We know an issue with a missing scoop holder would be concerning, and this isn’t what we would expect. If you need to reach out to Best Buy’s customer service, they are available at 1 (888) 237-8289. If you aren’t able to get assistance with them, you can also reach out to our Opal Support team at 1-866-907-6718; our specialists would be glad to review your concern.
Pebble Ice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t live without this ice maker. I had the model before and I like that this one tells you when to clean.
I would recommend this to a friendBest customer svc and shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a gift. I know it will be a huge hit. Excellent customer service and shipping.
I would recommend this to a friendLove the ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and very efficient. Enjoy it a lot! Have bought two of these now
I would recommend this to a friendDo Not Buy!!! You’ve been warned!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I cannot explain poor the design is on there. I have returned 4 total GE Opal machines over the past 2 years. I am now in my 2nd GE Opal 2 Ultra. I write this as my ice machine is having a stroke, unable to produce ice because it’s frozen over. I am so done with this thing. The design is poor at best.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had these issues with your Opal icemakers. It sounds like your current Opal may need to be descaled. fill the reservoir with undiluted white vinegar, press and hold the clean button for three seconds, and run the cleaning cycle up to three times. For best results, place a vinegar-soaked cloth in the ice chute and let it soak for 18 hours to dissolve hard water deposits. After soaking, drain the solution, and run three separate rinse cycles with fresh water before discarding the first batch of ice. The Opal only requires the use of potable (safe to drink) water. Some owners may choose to use only distilled water in their Opal. If using only distilled water, you will most likely not need to remove mineral deposits. It is our hope this helps resolve the issue. Thank you! Joyce@GEAppliances
Worst purchase ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst item I’ve ever purchased from Best Buy or GE! I bought this in November and am on my second one, which just broke - like the first one! Says add water, constantly, even though I clean it regularly and do everything I should. This machine is terrible
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with your Opal ice maker. To best address this concern, we recommend you contact Opal support by calling: 1-866-907-6718, M-F 8-8 EST. -DoN@GEAppliances
P 0 S
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE! GE DOES NOT BACK THIS PRODUCT AND I CANNOT EMPHASIZE THAT ENOUGH! OURS DIED IN 9 MONTHS. WE USED FILTERED WATER ONLY AND FOLLOW A CLEANING SCHEDULE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry for the issues you've had with your Opal icemaker. We would like to get more information and request that you reach out to us via a private message on GE Appliances social media like Facebook, X, or Instagram. Please provide a copy of this review, your model and serial number, address, email and phone number.
- Cons mentioned:Noise level
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been thru 2 of these in a few months. They have constant issues with them and both of them I had make jackhammer noises so loud I can't even hear myself think. Stay away from these piles of crap ice machines.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with the Opal ice maker. To best address this issue, please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
Good buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item I hope this one is better than my other one bc it broke 2 times
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it just remember to follow cleaning instructions.
I would recommend this to a friendAbsolute Garbage almost 700$
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone thru 4 of these in the last year. I bought the original and it was broken out of the box. Best buy returned. The replacement lasted one year before it stopped working. I bring it back i get the new ultra model get charged an additional 107$ and this one as well on day 5 of having is no longer making ice its just pouring water out of the spout into the basin. Not producing any ice. Going back to get my money back and swap brands GE profile is a joke
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the issues you've had with your Opal ice maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation.-Vikki@GEAppliances
- Cons mentioned:Noise level
Regrettable Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of junk. Makes ice for a while, then starts making whining and grinding noises. It sounds like it’s screaming. Have to unplug it to get it to finally wind down and stop.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this and encourage you to follow the steps for cleaning and descaling the unit if you have not already done so. Please also ensure you have 4" of air clearance on the sides and back wall of the ice maker for proper air circulation. We also recommend cleaning the vent openings on the sides or back with the attachments on your vacuum cleaner or with a hand vacuum. If the issues persist, please call 1-866-907-6718 for further assistance.
GE profile nugget ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our nugget maker however we are on our 2nd machine in two weeks that just starts making a loud cranking sound.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are glad to assist with your Opal making a cranking sound. We recommend unplugging the unit and fully defrost it to make sure there is no ice buildup. You will than need to clean the auger and ice bin to clear any possible blockages. Also make sure the unit is on a level surface. Refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634
If this doesn't help, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Ice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, makes super quick, just wish it would make more.
I would recommend this to a friendTraded for other model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a month, wouldn’t stop making a grinding noise, certainly didn’t make ice like the first model.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are glad to hear you got a replacement for your Opal. When you experience issues with your opal making grinding sounds and it's not making ice, we recommend contacting Opal Support at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.