Customer Ratings & Reviews
- Model:
- XPIO13SWSS
- SKU:
- 6584623
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Opal 2.0's excellent ice quality and overall performance, frequently praising its ease of use and attractive design. However, some users find the machine noisy and require regular maintenance, including filter replacements and descaling. The water tank capacity and the need for frequent sanitization are also points of concern for some customers. While the compact size is a plus for many, others find the weight to be a significant drawback.
This summary was generated by AI based on customer reviews.
Ice maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product to use when having a gathering or cookout.
I would recommend this to a friendGreat Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way Geek Squad helps with any issue we may have
I would recommend this to a friend- Cons mentioned:Noise level
Don't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, especially for the high price tag. It didnt even last 3 weeks before it started a really awful, obnoxious noise. I also had the Frigidaire prior, it did the same. All the countertop ice makers are junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you were unhappy with your Ice Maker. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. Note: If the Ice Maker is making a continuous grinding noise, this is not normal. You can reach out to Opal Service by calling 1-866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
- Cons mentioned:Noise level
Awesome ice but problematic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for a month and already having problems. I actually bought two and both have had issues. One is squealing and the other says add water even though it has water in the tank.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad that you reached out. We recommend contacting Opal Support at: 1-866-907-6718, M-F 8-8 EST for help with this situation.
Quit making ice after 3 weeks...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 weeks, the machine stopped making ice. Setup was followed correctly too. The troubleshooting section in the manual is useless. It only describes the sounds the machine makes and possible causes of those sounds. No troubleshooting steps.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened.We recommend contacting Opal Support at 1-866-907-6718, M-F 8-8 EST.
- Cons mentioned:Noise level
Something wrong. They all strart screaching.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On 4th one. Thank gooness for warranty. Poor things keep screaming after several weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you initially had trouble with your Opal units and are on your fourth one as this is not what we would normally expect. We do hope that your unit has been working good and you have had no other issues. If you should need anything else in the future feel free to reach out to us on any of our social media pages. Dianna@GE Profile
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it is good, but have had return 6 different machines due to they quit working
I would recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the difficulties you've had with your Opal ice makers. Please make sure you are following the instructions in the Owner's Manual regarding descaling the unit every 2-3 weeks or more often depending on the hardness level of your water. We also recommend sanitizing the Opal every week. The online manual is available by clicking the Features tab and scrolling to the bottom of the Features list. -Vikki@GEAppliances
- Cons mentioned:Noise level
Buyer beware -
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get through one bucket of ice then it started making extremely loud whining and grinding sounds. Buyer beware. Extended waranty is a must
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience with your ice maker with us. It sounds as though your unit needs to be defrosted. This may take 30-45 minutes. The full information on this can be found on page 13 of the Use and Care manual on the product page.
Not worth 700 dollars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4the one same issue makes loud noises then doesn’t make ice
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your Opal sounds and ice production. We recommend making sure your unit is producing normal sounds by checking the information in the article titled "Opal Ice Maker - Normal Sounds" on the GE Appliances website.
Regarding your Opal not producing ice, we recommend checking that the ice bin is pushed all the way in place. and try to reset the Ice Maker by unplugging the unit for 3 to 4 hours. For more tips you can visit the article titled "Opal Ice Maker - Not Making Ice" on the GE Appliances website as well.
If the issue persists after troubleshooting, we recommend calling our Opal team at 866-907-6718.
Dont buy from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing broke down in less than a month and best buy wont honor an exchange of product claiming i bought it on sale. Had i bought this from amazon who was having the same sale it would have been replaced. Never buying best buy again. And they wonder why they are losing to amazon!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the difficulties you're having and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review so we can research your situation. -Vikki@GEAppliances
Ice maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked only for 2 months and completely stopped working
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to help out with your Opal not operating. We recommend getting in touch with our support team for assistance. You can do so by calling 1-866-907-6718.
Ice Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second ice machine I've purchased. The first one stopped working after 2 months. The second machine arrived broken. I am very disappointed with craftsmanship of this product!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you letting us know what happened. We would like to gather some additional details about the issue you're experiencing with your Opal. Please contact Opal Support at 1-866-907-6718, M-F 8-8 EST. – Don@GEAppliances
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great machine had to exchange it twice due to errors I'm coming across and customer service is terrible with trouble shooting it. It always says sanitize or add water.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to look into this situation for you. Could you please PM/DM us on any of our social media pages with a little more information including the model and serial number on your unit? Also please reference this review.
Recommend not buying due to materials
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is based not on its use but on the materials that are toxic. According to the message (should be a big red warning) the product contains Barium, Antimony, Arsenic, inorganic Arsenic and the list goes on.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We comply with all federal and state chemical labeling laws. Disclosure of this list does not necessarily mean that the product is unsafe or poses a health risk. We report based on the list of over 800 chemicals required by law, including wood dust, nickel (found in stainless steel), and other common chemicals. Even inaccessible parts of a product are part of our reporting methods. All of these disclosures can be found on our website. -Michael@GEAppliances
Stopped working after 5 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All sorts of issues on this according to users online. There are weird fixes like tilting it on its side to get it going again. Mine stopped making ice after 5 weeks. Best Buys awful return policy is 14 days buyer beware
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry you're having issued with your Opal and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
Does Not Live Up to the Previous Model
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model and the instructions to perform routine maintenance was very well written. These are not. Returning to store.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback. If you have additional questions, we recommend contacting Opal Support at 1-866-907-6718, M-F 8-8 EST.
Piece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $630 for a piece of equipment that broke before I had it 30 days and Best Buy says the item is no longer returnable. I have receipt and everything. 30 Days. What a great deal!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concern and appreciate you making us aware of your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history, and a copy of your review so we can research your situation. -Vikki@GEAppliances
Don’t do it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! Read the reviews., this is a terrible product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're happy to help with any issues you're having with your Opal. Please send us a private message via Facebook, Instagram, X with your contact information, complete model/serial numbers, and a copy of this review.
Worst ice maker ever !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible ! Don’t waste ur time getting this , I bought 2 and it worked for 2-3 months then just quit . Got another one it worked for a month and kept telling me to add water , it had water in it ! For $600.00 plus you think it would be AMAZING ! Nope !!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have your ice maker working properly. We strongly encourage you to contact Opal at 1-866-907-6718. They will best be able to get this resolved. -Kacie@GEAppliances
RUN!!! DON'T BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't Buy. GE doesn't want to warranty the merchandise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly want to assist with any issue you're having with your Opal. The unit comes with a one-year warranty, and we're glad to offer assistance after that timeframe as well. We have troubleshooting available in an article on our GE Appliances website, titled "Opal Ice Maker - Troubleshooting"; you can view that when you look up the title and click the 'Support' tab. If the unit specifically isn't making ice, we also have an article about that on our GE Appliances website, titled "Opal Ice Maker - Not Making Ice". Among other tips, we recommend disconnecting the Opal from power for 3 to 4 hours; this resets the electrical components and can often solve an issue. If you aren't able to solve the issue you're having with troubleshooting, please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review, any confirmation number you may have, the model/serial numbers and any proof of purchase you have, and your contact information. With that information, we can look into your situation further.