Customer Ratings & Reviews
- Model:
- XPIO13SWSS
- SKU:
- 6584623
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Opal 2.0 Ultra Nugget Ice Maker for its excellent ice quality and overall performance. Users appreciate its ease of use, adequate capacity, sleek design, and convenient size, with some also finding the connectivity feature useful. However, some customers have expressed concerns about the noise level and the frequency of required maintenance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Best Profile!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Profile ice maker; works as described.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for the wonderful review! We’re glad to hear your Opal ice maker is living up to your expectations. If you haven’t yet, be sure to check out the SmartHQ app—it makes managing your ice production effortless, from scheduling ice to maintenance alerts, all with the convenience of built-in Wi-Fi.
Good upgrades
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version but the filter upgrade on this one is very nice.
I would recommend this to a friend- Pros mentioned:Overall performance
Convenient home ice machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing machine once your done with the initial setup.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product………………………………………………………………………………………..
I would recommend this to a friend Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice it makes not reliable 3 purchase of this machine
I would recommend this to a friend- Cons mentioned:Noise level
Frustrated on third machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm going to have to return this machine . It's making a terrible noise! Makes ice but sometimes at random it makes a horrible noise
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your frustration and would like to look into this further for you. If you have not returned your unit yet please send us a PM/DM on any of our social media pages with the model and serial number and please reference this review. Dianna@GE Profile
- Cons mentioned:Noise level
Awful Screeching Noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine worked well for a short while before it started making a terrible screeching noise after operating for over an hour. I went through the sanitization process and the descaling process, even though I exclusively use distilled water, and it did not stop the noise. I have checked online extensively and GE has not provided a fix for this issue. I will be returning this product and will pick a different manufacturer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for letting us know about the efforts you've already made toward trying to resolve the noise your Opal is making. If you are still experiencing the noise and have not yet returned your unit, we would like to connect with you to learn more. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review. If you have already returned the unit, we hope to have the opportunity to restore your faith in our products in the future. -Vikki@GEAppliances
- Cons mentioned:Noise level
Good Ice Maker BUT!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THE ice it makes. But its the thrid one ive bought because the other 2 stater to make this boise that was unbearable to hear. Bow im having to return this one too for the same reason.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you love the ice from the Opal ice maker. We apologize for the issues that you're experiencing with this unit. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Cons mentioned:Noise level
DO NOT BUY THIS ONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst opal nugget ice maker I have ever purchased. I had to return the first one because of internal issues and now the replacement is having major issues just within the 4 weeks we had it. It freezes up several times a day, it makes shaved (slush) ice half of the time, the squeling and knocking of the machine becomes unbearable at times and we have to turn it off to get it to thaw out, which only works for a few hours before the issues start all over. We have cleaned it (sanitized and descaled) several times already and nothing has worked. This machine is a very expensive piece of junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know how important it is to get your ice maker working properly. We strongly encourage you to contact Opal at 1-866-907-6718. They will best be able to assist you with this matter.
- Cons mentioned:Noise level
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this items and returned it because it started making a squealing sound. When I got my replacement item, it started doing the same thing within an hour after setting it up. This time, it started making a popping sound as well. I called GE because I thought I was doing something wrong. Turns out, they said this is a known issue. Their fix is to drain the machine and let it sit for 30 minutes and plug it back in. Mond you, the machine had not even made a full tub of ice at this point. This product is garbage.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please contact Opal Support by calling: 1-866-907-6718, M-F 8-8 EST for further assistance. -Don@GEAppliances
Wife loves it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product makes ice fast easy to clean the app helps alot
I would recommend this to a friend- Cons mentioned:Noise level
Quality has gone way down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a week it was making whining noises and having problems with low water even though the tank is full. My previous Opal lasted over 4 years and I doubt the new one would last more than 1 year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this and encourage you to follow the steps for cleaning and descaling the unit if you have not already done so. If the issues continue, please call 1-866-907-6718 for further assistance.
Gold nugget (ice)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each generation of this Nugget Ice Maker improves the functions and user interface. I’m pleased with this newest model.
I would recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 5 months. Now it is broken. Working with my Best Buy total protection plan. They say it is not covered. Makes me rethink on buying through Best Buy again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this Opal icemaker and gather some additional information from you. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
NOT a good performing, consistent product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high expectations for this product and decided to purchase it based on prior experience with GE products. However, while it worked for a couple of weeks, it suddenly stopped making ice and GE customer support was useless and hard to deal with. Returned the first unit to Best Buy and the replacement unit was equally as bad. Replacement unit has not worked consistently, making ice sporadically and will be returned, as well. I expect for the price at the very least, good, solid support from a manufacturer. GE disappoints in this instance. Looks good, perfomrs poorly. 2 ⭐for aesthetics ONLY!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the issues you've had with your Opal Ice Maker. This isn't what we expect to hear and apologize for your inconvenience. We have some great troubleshooting information on our GE Appliances site, and you can still call our Opal Support team at 1-866-907-6718 for further assistance. Joyce@GEAppliances
Opal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good< I like this updated opal better than the older one. It reminds you when it needs to be descaled
I would recommend this to a friend- Pros mentioned:Ice qualityCons mentioned:Maintenance requirements
Love Ice but Maintenance is a pain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice but maintenance is a pain. Again love the ice. We drink a lot of water and it is so nice to have the nuggert ice.
I would recommend this to a friendBrand response from GE Answers
Posted .To ensure your Opal continues to make the freshest and most delicious ice available, it is necessary to descale and sanitize the unit on a regular basis. How often it's needed will depend on the quality of your water. To prolong times between cleaning, you might consider using distilled water instead of tap. Your feedback is valued as we are continually looking for ways to improve the products and services we offer.
- Cons mentioned:Noise level
Do not reccomend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise this thing makes is really loud. It never fails in the middle of the night it sounds like someone is screaming.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are happy to assist you with this Opal icemaker and its sounds. have provided some normal operating sounds for this unit on page 13 of the Owner's Manual. If you are experiencing a sound not listed, we encourage you to take advantage of your limited manufacturer's warranty.
So much better than the cheap ones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it now for 2 weeks and can say I'm impressed. We've gone through a number of cheaper ice makers but this one is much better built, the filter keeps everything super clean, great piece of mind even though we fill it with RO water.
I would recommend this to a friend- Cons mentioned:Noise level
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had unit since April, Ibdescale, use filters and purified water. This machine is squealing tobthe point youbhave to unplug it. I am syartingbthe process to return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with the operation of your opal. When your Opal needs defrosting, it may start to squeak as ice begins to build up around the mechanisms. The defrost cycle is automatic and usually takes about 10 to 20 minutes. This is normal operation.
What is not normal is if your Opal is going into Defrost mode too frequently, for example, every day, or goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this is happening, it is highly likely the air vents are blocked. If airflow is constricted, the machine will not produce ice normally.
Be sure the unit has proper air clearance. There needs to be a minimum of 3" inches clearance on the back and the sides of the appliance to ensure proper airflow. Check to ensure that the side tank is not blocking either of the side vents. It should be pulled forward, in line with the front of the ice maker.
Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.