Customer Ratings & Reviews
- Model:
- XPIO13SWSS
- SKU:
- 6584623
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Opal 2.0 Ultra Nugget Ice Maker for its excellent ice quality and overall performance. Users appreciate its ease of use, adequate capacity, sleek design, and convenient size, with some also finding the connectivity feature useful. However, some customers have expressed concerns about the noise level and the frequency of required maintenance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Get another brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice — for a little while! For a machine this price, I would expected it to work for a few years, not about 7 months. And of course they told me afterwards to use distilled water. Are you kidding me? Customer service was very slow in responding.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to share your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
2.0 Ultra is a Bust
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd Opal ice maker and this one is a bust. Sanitize light will not go off, once bin is full is will not start making ice again until the unit is unplugged and plugged back in, GE support was no help, before they will even open a warranty case I have to provide multiple pictures and a video to demonstrate what it is doing. Very frustrating.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry that this Opal is not operating as designed. We see that you are working with our team, and we advise you to continue doing so, so our team can get this issue properly resolved for you.
- Cons mentioned:Noise level
GE profile nugget ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our nugget maker however we are on our 2nd machine in two weeks that just starts making a loud cranking sound.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are glad to assist with your Opal making a cranking sound. We recommend unplugging the unit and fully defrost it to make sure there is no ice buildup. You will than need to clean the auger and ice bin to clear any possible blockages. Also make sure the unit is on a level surface. Refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634
If this doesn't help, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
- Cons mentioned:Noise level
Does not work and makes loud sound after cycle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than a month ago. From the first day I plugged it in, it started making a very loud sound. I attempted to return it with everything including the receipt, but since I was on day 16 (with a 14 day return policy) they refused to let me even do an even exchange. I asked to speak to a manager and was denied that right. I now have a very expensive ice maker that never worked to begin with.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to look into this further for you and get some more information. Would you mind sending us a DM/PM on any of our social media pages and please refrence this review? Dianna@GE Profile
Great product but the light isn’t working anymore
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 5 star, however, the light in the machine has completely stopped working. We have only had the machine for 6 months and the light stopped working about a week ago.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have your ice maker working properly. If the light on your unit has stopped working, we encourage you to take advantage of your one-year warranty with us by calling 833-426-3393. -Kacie@GEAppliances
- Cons mentioned:Noise level
Too loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had previous model this one is much louder! Works great just loud
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out. We are glad to hear your Opal icemaker is making great ice for you. We would like to help with the sounds though. Keep in mind there will be some noise associated with the Opal. These normal noises typically stop after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. We have a list on our site of normal sounds and also what is not considered normal. Please view our GE Appliances site. If you feel there is an issue, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review along with your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Not a Fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice is to wet. Water drains right through the ice bucket in between each set of cubes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .When using the Opal Ice Maker for the first time, the initial batches of ice nuggets will be slushy. After about 30 minutes, your Opal should be making solid nuggets. If this isn't the case, we recommend you follow the tips in the support article on the GE Appliances website titled: "Opal Ice Maker - Ice is Slush." If the issue continues, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Bipolar Machine
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was amazing for the first week. Then it started to decide to stop and work on and off for about 2 months before it finally just stopped working. We regularly cleaned the machine and made sure clean water was in it and not old water. Every once in a blue moon it’d work for an hour before needing a refill and upon refilling the tank, it’d stop working.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your Opal not working. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Good luck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got 3 in a row and was no good so good luck I tried
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you experienced multiple replacements. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Great Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old ice maker was starting to go out. Much better cooling fan than previous model.
I would recommend this to a friend- Cons mentioned:Noise level
Counter top ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, but periodic screeching required that it be turned for refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you had to return your first Opal unit as this is not what we would normally expect from our units. We do hope that in the future we can earn your trust back in the future. We will pass this information on to our product teams so they can review further. Dianna@GE Profile
- Pros mentioned:Overall performance
Doesn't work consistently. High maintenance.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to try to return this. When it works it works great, but it is very finicky and you have to constantly baby it to work and a lot of the time it flat refuses. There are a million YouTube videos and other fixes online... for $200-300 might be okay, but for the price, it should work well. It doesn't. Just search online.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with your Opal, and we'd like to know more. Please reach out to us on one of our social media platforms, like Facebook, via private message. In your message, please provide a screenshot of this review, the model and serial numbers for the Opal, and a detailed description of the issue you're experiencing, so we can better understand the situation. We hope to hear from you soon. - Julia@GEAppliances
Ice ice baby!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grreat ice maker. Only con isit is a little pricey.
I would recommend this to a friendBest ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend if maintained regularly and also recommend getting the max warranty
I would recommend this to a friend- Cons mentioned:Noise level
Not worth 700 dollars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4the one same issue makes loud noises then doesn’t make ice
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your Opal sounds and ice production. We recommend making sure your unit is producing normal sounds by checking the information in the article titled "Opal Ice Maker - Normal Sounds" on the GE Appliances website.
Regarding your Opal not producing ice, we recommend checking that the ice bin is pushed all the way in place. and try to reset the Ice Maker by unplugging the unit for 3 to 4 hours. For more tips you can visit the article titled "Opal Ice Maker - Not Making Ice" on the GE Appliances website as well.
If the issue persists after troubleshooting, we recommend calling our Opal team at 866-907-6718.
Pebble Ice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t live without this ice maker. I had the model before and I like that this one tells you when to clean.
I would recommend this to a friendBest Buy terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T BUY FRONM BEST BUY! missing ice scoop holder. Spent over 30 minutes calling store but get transferred to some call center where they can't help you.
I would recommend this to a friendBrand response from GE Answers
Posted .We know an issue with a missing scoop holder would be concerning, and this isn’t what we would expect. If you need to reach out to Best Buy’s customer service, they are available at 1 (888) 237-8289. If you aren’t able to get assistance with them, you can also reach out to our Opal Support team at 1-866-907-6718; our specialists would be glad to review your concern.
GE NUGGET ICE MAKER
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it works. Stopped working after 4 months of purchasing. Customer service exchange process is extremely difficult and lengthy.
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear your Opal stopped working, and you aren't happy with the customer service you've received. We want to help. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, any confirmation number you may have and a copy of this review. With that information, we can review your situation further.
Best customer svc and shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a gift. I know it will be a huge hit. Excellent customer service and shipping.
I would recommend this to a friendLove the ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and very efficient. Enjoy it a lot! Have bought two of these now
I would recommend this to a friend