Customer Ratings & Reviews
- Model:
- XPIO13SWSS
- SKU:
- 6584623
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 Ultra Nugget Ice Maker's ice quality and overall performance, with many appreciating its ease of use, generous capacity, and sleek design. While the size and connectivity are also well-received, some customers have expressed concerns about the noise level and maintenance requirements. A few have also reported issues with the water tank's sensor.
This summary was generated by AI based on customer reviews.
Must have appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite appliance in our kitchen- I actually drink more water having this than I ever have.
I would recommend this to a friend- Pros mentioned:Ease of use
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ice machine and super easy to setup and use.
I would recommend this to a friend - Pros mentioned:Overall performance
Great ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker, you do have to sanitize is almost weekly
I would recommend this to a friend It makes ice, when it does not say "Add water"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd one in 4 years. Hopefully lasts longer. Water pump always goes. Got extended warranty this time.
No, I would not recommend this to a friendIce making machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functioning well, ice pellets taste good . We like this
I would recommend this to a friend- Pros mentioned:Overall performance
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I suggest using distilled water to operate
I would recommend this to a friend - Cons mentioned:Noise level
Terrible noises
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just getting ready to return the second unit. They make terrible noises, the second one not as quick. But is doing the same as the first one we replaced. Friends who have purchased have had the same issue. Hopefully the next one will work better?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear of your experience with Opal icemaker and we would like to help. We have provided some normal operating sounds for this appliance in the article "Opal Ice Maker - Normal Sounds" on our GE Appliances website. If you are experiencing a sound not listed, we encourage you to take advantage of your manufacturer's warranty.
- Cons mentioned:Noise level
A total waste of monry
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My advice...Do not buy. This item is very heavy and difficult to move close to a sink for cleaning. It is also noisy and generates a lot of heat. Do yourself a favor and purchsae a good cooler like an RTIC Ultra light 52 or a YETI Rambler 45. Go to Sonic once a week and buy 3-4 bags of ice. Less hassle, less cleanup and you don't have to worry about it breaking down. A cooler doesn't break down and can be used for other things like camping, sports events, family gatherings or for fishing (surf or by boat).1
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide feedback about your experience. Your concerns are valued, and we welcome your insights as we continually strive to improve the products and services we offer.
- Pros mentioned:Overall performance
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 3 weeks & the pump failed. After numerous calls to the manufacturer & no end in site decided the $600 ice maker was probably going to be a problem I wanted to wash my hands of. I attempted to return it to Best Buy & I had no idea Best Buy had a 15 day policy I never would have purchased it with them had I joked it had a ridiculous policy. They told me to spend an additional $60 for the protection plan on it to bring it in & exchange it for another. Meanwhile in the 20 days I had made the purchase it’s an additional $150 cheaper from the day I bought it. Poor experience all around. The product worked fine for 2 weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the difficulty you're having with your Opal Ice Maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Pros mentioned:Overall performance
Best Profile!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Profile ice maker; works as described.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for the wonderful review! We’re glad to hear your Opal ice maker is living up to your expectations. If you haven’t yet, be sure to check out the SmartHQ app—it makes managing your ice production effortless, from scheduling ice to maintenance alerts, all with the convenience of built-in Wi-Fi.
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well hate that it keeps shutting off every day
I would recommend this to a friendBrand response from GE Answers
Posted .We are happy that your new Opal icemaker is producing ice as designed. It is however normal for the unit to shut off after an extended period of time. If you would like, the Wi-Fi enabled SmartHQ app will allow you to set a schedule on the icemaker, so nugget ice is readily available at certain times of the day,
Best ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite ice maker of all time! I love the hospital ice as my kids say. Perfect for a large family
I would recommend this to a friend- Pros mentioned:Overall performance
Convenient home ice machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing machine once your done with the initial setup.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product………………………………………………………………………………………..
I would recommend this to a friend T
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband two years ago, and this is the second replacement! So far so good though. Just beware. My last two didn’t last more than one year
I would recommend this to a friendNot Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good in the beginning, but getting error messages to fill water when it is full. Ice pellets are small. Probably going to return it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're getting the "fill water" notification when the water tank is full, and we'd like to help. Please send us a private message on one of our social media platforms, like Facebook. In your message, provide the model and serial numbers for your Opal, a copy of this review, and your contact information (email and phone number). With that information, we'll be able to look into this further for you.
Ice anyone?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First OPAL nugget ice maker lasted 5 years. Like updated Opal ice maker with water & air filter. Much needed.
I would recommend this to a friend- Cons mentioned:Noise level, Water tank
Awesome ice but problematic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for a month and already having problems. I actually bought two and both have had issues. One is squealing and the other says add water even though it has water in the tank.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad that you reached out. We recommend contacting Opal Support at: 1-866-907-6718, M-F 8-8 EST for help with this situation.
- Cons mentioned:Noise level
Pass on this one!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars , had to return in one week made an awful noise and smelled like smoke where the fan was almost like was going to burn up, I saw similar issues from others when I did more research
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear of your experience with this Opal and its sounds and the smoke smell. Your feedback is extremely important to us. We will pass these comments along to our product team to review.
- Cons mentioned:Noise level
DO NOT BUY THIS ONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst opal nugget ice maker I have ever purchased. I had to return the first one because of internal issues and now the replacement is having major issues just within the 4 weeks we had it. It freezes up several times a day, it makes shaved (slush) ice half of the time, the squeling and knocking of the machine becomes unbearable at times and we have to turn it off to get it to thaw out, which only works for a few hours before the issues start all over. We have cleaned it (sanitized and descaled) several times already and nothing has worked. This machine is a very expensive piece of junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know how important it is to get your ice maker working properly. We strongly encourage you to contact Opal at 1-866-907-6718. They will best be able to assist you with this matter.