Customer Ratings & Reviews
- Model:
- XPIO13SWSS
- SKU:
- 6584623
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 Ultra Nugget Ice Maker's ice quality and overall performance, with many appreciating its ease of use, generous capacity, and sleek design. While the size and connectivity are also well-received, some customers have expressed concerns about the noise level and maintenance requirements. A few have also reported issues with the water tank's sensor.
This summary was generated by AI based on customer reviews.
Bringing New Meaning to "Squeal Like a Pig"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It serves the purpose really nicely, but it squeals extremely loudly quite regularly. We use distilled water and descale it weekly nonetheless and still get the squealing. Let me tell you, it is LOUD. In a 5000 sq ft house, you can hear the squealing everywhere. Quite distinctly. For people who work remotely like we do, it is a problem when you are on a call and the icemaker starts squealing. When it is not shrieking, it is wonderful. Really too bad.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear you're happy with the Opal other than this issue you're having with sound; we'd like to look into this further. We have information about what sounds you may hear from your Opal in an article on our GE Appliances website titled "Opal Ice Maker - Normal Sounds"; you can view that when you look up the title on our website and click the 'Support' tab. We recommend disconnecting the Opal from power for three to four hours before reconnecting, to reset it; this can often solve an issue. If you continue to have this issue and think the sound isn't normal, please send us a private message via Facebook, Instagram, or X with your contact information, the complete model/serial numbers, a video of the sound you're hearing and a copy of this review. We'll look into your situation as soon as possible.
- Cons mentioned:Noise level
Quality has gone way down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a week it was making whining noises and having problems with low water even though the tank is full. My previous Opal lasted over 4 years and I doubt the new one would last more than 1 year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this and encourage you to follow the steps for cleaning and descaling the unit if you have not already done so. If the issues continue, please call 1-866-907-6718 for further assistance.
- Cons mentioned:Noise level
Good Ice Maker BUT!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THE ice it makes. But its the thrid one ive bought because the other 2 stater to make this boise that was unbearable to hear. Bow im having to return this one too for the same reason.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you love the ice from the Opal ice maker. We apologize for the issues that you're experiencing with this unit. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
Good upgrades
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version but the filter upgrade on this one is very nice.
I would recommend this to a friend- Cons mentioned:Noise level
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this items and returned it because it started making a squealing sound. When I got my replacement item, it started doing the same thing within an hour after setting it up. This time, it started making a popping sound as well. I called GE because I thought I was doing something wrong. Turns out, they said this is a known issue. Their fix is to drain the machine and let it sit for 30 minutes and plug it back in. Mond you, the machine had not even made a full tub of ice at this point. This product is garbage.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please contact Opal Support by calling: 1-866-907-6718, M-F 8-8 EST for further assistance. -Don@GEAppliances
- Cons mentioned:Noise level
Frustrated on third machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm going to have to return this machine . It's making a terrible noise! Makes ice but sometimes at random it makes a horrible noise
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your frustration and would like to look into this further for you. If you have not returned your unit yet please send us a PM/DM on any of our social media pages with the model and serial number and please reference this review. Dianna@GE Profile
Not worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced it within a year. With how much it was shouldn’t have had too.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry that this Opal icemaker had to be replaced so soon. We encourage you to take advantage of your limited manufacturer's warranty, if any issues arise with this unit.
- Cons mentioned:Noise level
Awful Screeching Noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine worked well for a short while before it started making a terrible screeching noise after operating for over an hour. I went through the sanitization process and the descaling process, even though I exclusively use distilled water, and it did not stop the noise. I have checked online extensively and GE has not provided a fix for this issue. I will be returning this product and will pick a different manufacturer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for letting us know about the efforts you've already made toward trying to resolve the noise your Opal is making. If you are still experiencing the noise and have not yet returned your unit, we would like to connect with you to learn more. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review. If you have already returned the unit, we hope to have the opportunity to restore your faith in our products in the future. -Vikki@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Maintenance requirements
Love Ice but Maintenance is a pain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice but maintenance is a pain. Again love the ice. We drink a lot of water and it is so nice to have the nuggert ice.
I would recommend this to a friendBrand response from GE Answers
Posted .To ensure your Opal continues to make the freshest and most delicious ice available, it is necessary to descale and sanitize the unit on a regular basis. How often it's needed will depend on the quality of your water. To prolong times between cleaning, you might consider using distilled water instead of tap. Your feedback is valued as we are continually looking for ways to improve the products and services we offer.
NOT a good performing, consistent product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high expectations for this product and decided to purchase it based on prior experience with GE products. However, while it worked for a couple of weeks, it suddenly stopped making ice and GE customer support was useless and hard to deal with. Returned the first unit to Best Buy and the replacement unit was equally as bad. Replacement unit has not worked consistently, making ice sporadically and will be returned, as well. I expect for the price at the very least, good, solid support from a manufacturer. GE disappoints in this instance. Looks good, perfomrs poorly. 2 ⭐for aesthetics ONLY!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the issues you've had with your Opal Ice Maker. This isn't what we expect to hear and apologize for your inconvenience. We have some great troubleshooting information on our GE Appliances site, and you can still call our Opal Support team at 1-866-907-6718 for further assistance. Joyce@GEAppliances
So much better than the cheap ones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it now for 2 weeks and can say I'm impressed. We've gone through a number of cheaper ice makers but this one is much better built, the filter keeps everything super clean, great piece of mind even though we fill it with RO water.
I would recommend this to a friend- Pros mentioned:Ice quality
Don’t waste your money.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd GE Profile-Opal. All 3 have stopped working. The most GE opal was purchased in June 2025. It has already given up. Love the ice while it works.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with the function of your Opal. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice it makes not reliable 3 purchase of this machine
I would recommend this to a friendGold nugget (ice)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each generation of this Nugget Ice Maker improves the functions and user interface. I’m pleased with this newest model.
I would recommend this to a friend- Cons mentioned:Noise level
Worst ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new & already making horrible noises. This is my 3rd one. These have issues & have for years but GE continues to not improve them
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this Opal icemaker and gather some additional information from you. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Wife loves it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product makes ice fast easy to clean the app helps alot
I would recommend this to a friendOpal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good< I like this updated opal better than the older one. It reminds you when it needs to be descaled
I would recommend this to a friendGE Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice is slushy! Not a hard nugget like my previous ice maker?
I would recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this Opal icemaker. Please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.
- Cons mentioned:Noise level
Does not work and makes loud sound after cycle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than a month ago. From the first day I plugged it in, it started making a very loud sound. I attempted to return it with everything including the receipt, but since I was on day 16 (with a 14 day return policy) they refused to let me even do an even exchange. I asked to speak to a manager and was denied that right. I now have a very expensive ice maker that never worked to begin with.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to look into this further for you and get some more information. Would you mind sending us a DM/PM on any of our social media pages and please refrence this review? Dianna@GE Profile
Great product but the light isn’t working anymore
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 5 star, however, the light in the machine has completely stopped working. We have only had the machine for 6 months and the light stopped working about a week ago.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have your ice maker working properly. If the light on your unit has stopped working, we encourage you to take advantage of your one-year warranty with us by calling 833-426-3393. -Kacie@GEAppliances