Customer Ratings & Reviews
- Model:
- XPIO13SWSS
- SKU:
- 6584623
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 Ultra Nugget Ice Maker's ice quality and overall performance, with many appreciating its ease of use, generous capacity, and sleek design. While the size and connectivity are also well-received, some customers have expressed concerns about the noise level and maintenance requirements. A few have also reported issues with the water tank's sensor.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Get another brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice — for a little while! For a machine this price, I would expected it to work for a few years, not about 7 months. And of course they told me afterwards to use distilled water. Are you kidding me? Customer service was very slow in responding.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to share your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Cons mentioned:Noise level
Too loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had previous model this one is much louder! Works great just loud
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out. We are glad to hear your Opal icemaker is making great ice for you. We would like to help with the sounds though. Keep in mind there will be some noise associated with the Opal. These normal noises typically stop after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. We have a list on our site of normal sounds and also what is not considered normal. Please view our GE Appliances site. If you feel there is an issue, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review along with your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 5 months. Now it is broken. Working with my Best Buy total protection plan. They say it is not covered. Makes me rethink on buying through Best Buy again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this Opal icemaker and gather some additional information from you. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
- Cons mentioned:Noise level
Do not reccomend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise this thing makes is really loud. It never fails in the middle of the night it sounds like someone is screaming.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are happy to assist you with this Opal icemaker and its sounds. have provided some normal operating sounds for this unit on page 13 of the Owner's Manual. If you are experiencing a sound not listed, we encourage you to take advantage of your limited manufacturer's warranty.
- Cons mentioned:Noise level
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had unit since April, Ibdescale, use filters and purified water. This machine is squealing tobthe point youbhave to unplug it. I am syartingbthe process to return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with the operation of your opal. When your Opal needs defrosting, it may start to squeak as ice begins to build up around the mechanisms. The defrost cycle is automatic and usually takes about 10 to 20 minutes. This is normal operation.
What is not normal is if your Opal is going into Defrost mode too frequently, for example, every day, or goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this is happening, it is highly likely the air vents are blocked. If airflow is constricted, the machine will not produce ice normally.
Be sure the unit has proper air clearance. There needs to be a minimum of 3" inches clearance on the back and the sides of the appliance to ensure proper airflow. Check to ensure that the side tank is not blocking either of the side vents. It should be pulled forward, in line with the front of the ice maker.
Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Not a Fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice is to wet. Water drains right through the ice bucket in between each set of cubes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .When using the Opal Ice Maker for the first time, the initial batches of ice nuggets will be slushy. After about 30 minutes, your Opal should be making solid nuggets. If this isn't the case, we recommend you follow the tips in the support article on the GE Appliances website titled: "Opal Ice Maker - Ice is Slush." If the issue continues, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Great Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old ice maker was starting to go out. Much better cooling fan than previous model.
I would recommend this to a friend- Cons mentioned:Noise level
Counter top ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, but periodic screeching required that it be turned for refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you had to return your first Opal unit as this is not what we would normally expect from our units. We do hope that in the future we can earn your trust back in the future. We will pass this information on to our product teams so they can review further. Dianna@GE Profile
- Pros mentioned:Overall performance
Doesn't work consistently. High maintenance.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to try to return this. When it works it works great, but it is very finicky and you have to constantly baby it to work and a lot of the time it flat refuses. There are a million YouTube videos and other fixes online... for $200-300 might be okay, but for the price, it should work well. It doesn't. Just search online.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with your Opal, and we'd like to know more. Please reach out to us on one of our social media platforms, like Facebook, via private message. In your message, please provide a screenshot of this review, the model and serial numbers for the Opal, and a detailed description of the issue you're experiencing, so we can better understand the situation. We hope to hear from you soon. - Julia@GEAppliances
- Cons mentioned:Noise level
GE profile nugget ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our nugget maker however we are on our 2nd machine in two weeks that just starts making a loud cranking sound.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are glad to assist with your Opal making a cranking sound. We recommend unplugging the unit and fully defrost it to make sure there is no ice buildup. You will than need to clean the auger and ice bin to clear any possible blockages. Also make sure the unit is on a level surface. Refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634
If this doesn't help, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Best Buy terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T BUY FRONM BEST BUY! missing ice scoop holder. Spent over 30 minutes calling store but get transferred to some call center where they can't help you.
I would recommend this to a friendBrand response from GE Answers
Posted .We know an issue with a missing scoop holder would be concerning, and this isn’t what we would expect. If you need to reach out to Best Buy’s customer service, they are available at 1 (888) 237-8289. If you aren’t able to get assistance with them, you can also reach out to our Opal Support team at 1-866-907-6718; our specialists would be glad to review your concern.
Ice ice baby!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grreat ice maker. Only con isit is a little pricey.
I would recommend this to a friend2.0 Ultra is a Bust
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd Opal ice maker and this one is a bust. Sanitize light will not go off, once bin is full is will not start making ice again until the unit is unplugged and plugged back in, GE support was no help, before they will even open a warranty case I have to provide multiple pictures and a video to demonstrate what it is doing. Very frustrating.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry that this Opal is not operating as designed. We see that you are working with our team, and we advise you to continue doing so, so our team can get this issue properly resolved for you.
Best ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend if maintained regularly and also recommend getting the max warranty
I would recommend this to a friendPebble Ice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t live without this ice maker. I had the model before and I like that this one tells you when to clean.
I would recommend this to a friendBest customer svc and shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a gift. I know it will be a huge hit. Excellent customer service and shipping.
I would recommend this to a friendBipolar Machine
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was amazing for the first week. Then it started to decide to stop and work on and off for about 2 months before it finally just stopped working. We regularly cleaned the machine and made sure clean water was in it and not old water. Every once in a blue moon it’d work for an hour before needing a refill and upon refilling the tank, it’d stop working.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your Opal not working. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Love the ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and very efficient. Enjoy it a lot! Have bought two of these now
I would recommend this to a friendGood luck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got 3 in a row and was no good so good luck I tried
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you experienced multiple replacements. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Good buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item I hope this one is better than my other one bc it broke 2 times
I would recommend this to a friend