Customer Ratings & Reviews
- Model:
- PVM9179DRWW
- SKU:
- 6498922
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave, particularly its air fryer function and ease of use. Many appreciate its overall performance and array of features, along with its appealing design and perfect size. Some customers have noted that it may take longer to cook and have expressed concerns about the timer, power, and control panel logic.
This summary was generated by AI based on customer reviews.
ge mirco
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good product would recommend to anyone replacing a micro
I would recommend this to a friendDamaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glass turn table was broken on delivery. Still hasn't been replaced.
I would recommend this to a friendBrand response from GE Answers
Posted .Oh no! We're sorry to hear that the glass tray was broken upon delivery. To best address this concern, we ask that you contact Best Buy customer service. If this doesn't prove helpful, please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, and the model/serial numbers of your microwave oven so we can investigate further.
- Cons mentioned:Cooking time
Gave it 1 star because I can't give it 0.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a microwave pretending to be more. The air fry is a joke. 30 minutes for 2 servings of fries and they were not crispy they had a raw uncooked texture but hot. Weird. My regular oven cooks in 20 minutes and done.
No, I would not recommend this to a friend - Cons mentioned:Timer
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if i could give a zero, i would. where are the frickin numbers. when you re-heat something, do you know how much it weighs? no. It also says 15 to 99, but it doesn't, you have to go in, program it, then it gives you 15 sec interals, 15, 30, 45, etc. grrrrr also the guys who installed it, in about 15 minutes, damaged my drywall, and did not level the microwave.
No, I would not recommend this to a friend Amc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase! Save yourself. The air fryer doesn’t do anything, it takes 3 the time of my regular air fryer. The convection oven takes just as long as my regular gas oven. The microwave option works good.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .For help with this situation, we recommend reviewing the support article on the GE Appliances website titled: "Food Taking Too Long to Cook in Microwave".
- Cons mentioned:Timer
clock not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing plastic tips for rack. Screen for clock in not working. Haven't called to fix or replace yet.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out. Since you are within the warranty window we would recommend for the best help contacting bestbuy.com customer service department at 1-888-237-8289, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. If you run into any trouble you can also reach out to us on any of our social media pages.
Works well, has tiny lettering on pad no backlight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. It’s next to a fridge so a little cramped getting ahold of the handle. Also the letters are tiny and for us older folks it’s difficult to read and see. Dial is handy, wish they had more choices when you turn it. All in all a good unit so far.
I would recommend this to a friendBrand response from GE Answers
Posted .Greetings,
Thanks so much for taking the time to review your microwave. We're happy to hear that it's working well for you so far. Our apologies for any inconvenience with the letters. Your comments about options will be shared with the development team. We appreciate you choosing GEA. Mike@GEA
Very disappointed and had it returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave thinking I'd see the value with the convenience of having the air fryer and convection oven all in one. While the microwave function worked great unfortunately the air fryer and convection oven worked very poorly. I have an off brand counter top air fryer and that unit would cook my food twice as fast and crispier than the $700 GE. I expected a slight drop off from a dedicated air fryer but this was significant. Just to confirm my unit was not defective GE sent out a tech to check it out and they did not find anything wrong so I'm left to believe this product just is not very good and not what it's advertised to be.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thank you for taking the time to write this review about your GE Profile over-the-range-microwave. At GE Appliances, while we strive to deliver the best quality products and services that meet every need of our consumers; We also understand that there is always room for improvement. We would like to apologize for your disappointment and any inconvenience this situation has caused you. We'll gladly share your feedback with our product design team and hope that you will give us another chance in the future. Warm regards. – Don@GEA
Lousy air fryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall its a expensive microwave, the convection works mediocre and as far as a air fryer my $100 counter to model is superior.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sorry to hear that your microwave hasn't met your expectations, especially in terms of the convection and air fryer functionalities. Your feedback is important to us, and we'll be sure to share your thoughts with our team for future considerations. If there's anything specific you'd like assistance with or if you have further feedback, please feel free to reach out. We appreciate your honesty and thank you for bringing this to our attention. -Kacie@GEAppliances
Quickly died — slow warranty service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave failed a mere 5 weeks after purchasing. The magnetron stopped working. Warranty service took a week for the first visit. Part delivery took another week. Follow up service is scheduled for three weeks after parts have been received. Cannot recommend this product or any GE product based on this experience.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you reaching out and bringing this to our attention. Know that this is not what we would expect from our units and hope to get your trust back. If the issue with your unit has not been resolved and you need further assistance, please send us a PM/DM on any of our social media pages and please reference this review.
Good but not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the most modern one around but fits my kitchen. Was easy to install. I easy to use. I'm most pleased with the microwave but the convection oven is a bit of a nuisance to set up.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We appreciate you taking the time to review your microwave. It's great that installation was easy and that it's simple to use. Our apologies that you're having some trouble with the convection. You can always reach out to us if you have any questions. Stay well! Mike@GEA
Satisfied with GE profile microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE profile microwave is great. Have to read the owners manual to figure out all the bells and whistles, though. But has a good look and seems to be just what I wanted.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Congratulations on your new microwave! We appreciate you taking the time to write a review and are glad you are enjoying your new unit. We're confident you will enjoy its features and performance for many years. We wish you the very best. -Shayla@GEA
Non-functioning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listed as open box but excellent. Had dents and didn’t turn on. Had to return. Second issue is only can microwave in increments of 15 seconds.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your honest review. You can adjust the initial cooking time in increments of 15 seconds. Once cooking has started you can turn the dial to adjust the time by 5-second increments. If your microwave is not functioning properly, and you still have it, please take advantage of your one-year warranty with us by calling 833-426-3393. Our technicians would be happy to investigate further.
Great Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two men who installed our microwave were polite, professional and efficient. Thanks to them for making the install so quick and easy.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and are happy to hear your installation went well and the two men were polite, professional and efficient. That is exactly what we want to hear. We will share this with our teams. Thank you! If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
javier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no good design and hard to set up.................
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We appreciate you taking some time to write a review on your microwave. Our most sincere apologies to hear that you don't like the design and that setup was difficult. We never want our customers to struggle with installing our products. This feedback will be shared with our development team. If you have any questions, please be sure to let us know. Mike@GEA
High feature convection OTR microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylist looking OTR micro. Lots of features. The different light settings are nice. Very happy with this purchase.
I would recommend this to a friendGE Profile over the range microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. I use microwave for Re-heating. Have not used to bake
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are happy with your new microwave! Your review means a lot to us, and we appreciate you being a valued GE Appliances customer. Let us know if you need anything else. Take care! Dianna@GEA
It is not worthy for this price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $600.00 and came with error in the sensor. I had to called for service in not even one month since we bought it. It is not worthy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to write a review. We understand your concern about your microwave not functioning properly. We're confident our certified GE Appliances technician will do everything possible to provide the best solution. Best wishes. -Don@GEA
Not sure...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved all the features until it quit working 2 weeks after receiving it, waiting for replacement, back ordered until February, had to buy a cheap one to get by..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear your original unit stopped working after 2 weeks and assure you this is never what we expect for you. We know how exciting it is to get a new appliance and want to use it right away, and we’re deeply sorry for any disappointment. We’re confident your new microwave will be with you for many years. Best wishes. -Gina@GEA
Not here yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I Had it I might be able to rate it. 24 day's so far.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry for the delay in your microwave order. Please reach out to your sales associate to get details on availability.