Customer Ratings & Reviews

Like any insurance, you really only feel like it was worth it if you actually damage your device and need to use it. I have purchased this before for my kids laptop and sure enough one day he dropped it and damaged the charging port in the corner. With the policy, it was completely fixed for free. Without it, I probably would have been out at least a couple hundred bucks. Had he not dropped it, the insurance would have been wasted money. In the long run, it is probably worth it if the device is for a younger person who is more likely to damage it.

I have used geeksquads insurance on a few of my gaming laptops and more expensive purchases over the years. Some of those had defects or were damaged due to mistakes. Best Buy has ALWAYS either fixed the issue to my satisfaction or replaced the item with a new item. In the few rare cases when the item couldn't be replaced they gave me a gift card worth the original purchase price of my product so that I could buy a replacement of similar quality. All in all I have been very happy with their insurance.

So thankful my mother-in-law talked me into getting this when I purchased my laptop back in late 2020. About 14 months later my laptop screen suddenly stopped working. You could hear the computer turn on, but the screen- nothing!!! Took it into Best Buy/Geek Squad. They had it about a 4-5weeks, but were unable to get the part to fix it within the contract terms. Therefore, I was eligible for an exchange. They kept me updated throughout and the exchange in-store was very easy. Calling the Best Buy phone number/customer service....that's a completely different story. BUT, working with Geek Squad and the in-store people was an excellent experience given the circumstances.

I have used this service previously and they always clarify all my doubts

I absolutely love my insurance policy from Best Buy! It gives me total peace of mind knowing my purchases are protected. The coverage is comprehensive, easy to use, and such a great value for my money. I highly recommend it to anyone looking for reliable and affordable product protection!

Absolutely love Geek Squad. Completely worth every penny. These guys know there stuff. Every electronici buy has Geek Squad protection.

Great use for a high school teen Has durability to it as well. My kid loves leaving it in random places. Uses for high school, games, and movies. No complaints

Great customer service with very quick tech support both in person and online

Haven't had to take advantage of the extra warranty yet, but if I do it will be well worth the money

I always get the geek squad protection because it comes in handy with kids in the house. my last lenovo yoga my kids dropped and i just took it to the fine people at Best Buy and they weren’t able to repair it but they replaced it with no issues

Fantastic coverage. Will continue to buy all my electronics and appliances from Best Buy.

Geek Squad quickly and efficiently resolved a complex computer issue. The technician was knowledgeable, explained options clearly, and provided excellent customer service. Highly recommend!

Haven’t used it yet, but knowing I have a safety net makes me more comfortable. I had a previous laptop that I spilled a drink on and it fried it. I had no protection plan then. So this time I decided the protection plan was worth it.

Who can't use even a short term protection on an item bought? I know I like the piece of mind.

Great comfort with accidental damage protection for my new laptop. Haven't used it yet and sincerely hope that it is never needed, but it is a great comfort to have the protection there if something bad happens....

good warranty and makes me buy from best buy because i can trust my products will last

Geek squad was absolutely Fantastic when working on my ASUS ROG laptop. I needed a mother board replacement after screwing up my audio Jack and they took it in no questions asked, I just had to give a description of when happened and needed fixing and they took care of it for me. They replaced the board, and had it back to me within a week or so. Even giving me instructions on how to reset up my windows. Fantastic customer service 0 differences from when I took it in to getting it back (performance wise) Really fast return rate I genuinely don’t have any complaints, thank you geek squad!

I purchase this service as a "just in case" feature. A no worry feature to have.

Great service. The only complain I have , is that the warranty wasn't extended lol Had one problem with my laptop , took it to geek squad , they had to send it in, a week later I had it back fixed. I loved the service

You need to get this if you have a clumsy daughter like mine. She dropped her computer down a flight of stairs. It was very broken.... they fixed it no issues. No charge than his i got the protection.