Customer Ratings & Reviews

What can you say geek squad does great things they always fix my things when I need them or tell me what I need to do to replace parts or all of it so they’re useful

Best Buy’s Geek Squad is one of the best computer repair services. They offer a variety of services including virus removal, data recovery, and hardware repair. They also offer a 24/7 support hotline for customers who need help outside of normal business hours .

We have not needed to use Geek Squad but it is nice having the comfort of knowing it is available

I have always had great experiences and always left. Happy with whatever the problem was taking care of. they are very friendly and do everything in their power to make sure that they fix whatever the problem is.

Great staff very knowledgeable on how to take anything in and out of your house without damaging anything. Ive spent iver $150k on everything there and always a please doing business with them. Fast delivery time as well.

Though I didn't really need and use it, I'm glad I had the protection for just in case.

Best plans ever. I love the Geek.... they are always helpful

This is peace of mind when purchasing electronica or anything else for children, teens and young adults who are not fully present of mind when using these items. My daughter has this coverage (she’s needed their service) on her laptop and has nothing but highly rated comments for the geek squad so I would be foolish not to add this protection to anything I purchase.

i almost always purchase this on high dollar purchases. only needed it once for a vr headset and i was taken care of within a day.

GeekSquad gives peace of mind. It’s been worth it so far.

Acer is a good brand so I gave it 5 stars because I'm assuming it will be fine and the price was right. Can't really give a proper review because it's a Christmas gift that the recipient won't get until after New Year's.

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

For any expensive laptop, this is worth the money because it protects against anything almost.

I always get the protection plan. Have had never had any problems with there services at all. for example I purchase the Samsung Q80 65" TV when they came out after that had problems with that TV. They came out about 4 times with 4 part's to the TV which re-build the TV except the frame.

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

I needed new Bluetooth hardware for my laptop as ASUS has had issues with Bluetooth hardware that causes WiFi and Bluetooth connectivity issues. Geek Squad did a fantastic repair and replace job. Impressive, given the Covid-19 pandemic business disruptions. Note: your laptop will be sent out for a few weeks while the repair is done. So plan accordingly.

[Employee of bestbuy] Protection plans for devices is a great way to protect your investment

The Geek Squad rep. gave me a candid and quick diagnostic response, and informed me of my options to either replace the laptop at the store I made the purchase at or he could send it to the manufacturer, which would take up to two weeks. Based on this I decided to take it back to the store I first made my purchase in order to replace it. This was the best decision, and I am satisfied.

I have not needed to use this in several years but when I did it was worth the cost upfront. They were able to fix my television with no cost to me. Everything but the outside case was replaced with new parts at no cost to me. Every time I have had to ask them questions they have resolved my issues/concerns in one go.