Customer Ratings & Reviews

Perfect for my college student who is out of state.

When I first got my computer, I contacted Geek Squad because I had some questions about it. They were extremely helpful and tried their best to assist me with my needs.

Really helps knowing if some accident happens and it breaks you are taken care of! Don’t have to go spend a lot of money on a new one

I needed some help with my screen dying and they fixed the issue

We always get the protection plan--helps out with things.

Always does good and fast work! Tried to explain everything easily.

MY laptop was assessed promptly and I received a replacement without any hassle. Thank goodness for my geek squad protection. Protect your purchase it's worth it.

Geek squad has always taken care of any issues I’ve had with my products purchased through them. Would recommend this service on any major purchase.

We haven't needed to use this yet! Happy i bought the extra protection, never know when you'll need it!

Hopefully I will not have to use it but so glad to have it as every CS rep and tech at Best Buy make me feel good that they are more than qualified to help and fix my laptop if or when needed, or just walk me through over the phone.

We purchased this along with the laptop. We are thankful to be able to give the gift of peace of mind along with the laptop.

Always buy the Geek Squad warranty. Great value for the peace of mind. If Geek Squad can't fix it but something new!

The agents were helpful on the phone, and when I came into the store with an issue they addressed me promptly and is thoroughly as I can imagine anybody could or would. They were knowledgeable friendly and very accommodating.

Even though buying a warranty for the computer was expensive, anytime I brought the computer in, I was treated with a great deal of respect and ad a valued customer. The problems were akaays fine timely. I highly recommend buying a warranty and relying on the Geek Squad

My college freshman dropped her brand new laptop within 3 weeks of dropping her off at college several states away. I was EXTREMELY hesitant whether I should purchase this extra coverage. I'm EXTREMELY thankful I did. It was fixed within 2 weeks and I was relieved.

The whole process of getting my laptop replaced was, just that, a process. I had to call geek squad support multiple times talked to multiple different departments, and at the end of the day they didn't even replace my device they just gave me a gift card and I had to buy a whole new computer. Also I find it crazy that I paid for a 3-year geek squad plan only used it for 4 months and got zero reimbursement for the other two and a half years.

Good if needed and always a reassurance if something happens

Daughters computer has been broken and fixed twice and we still have a year left on the warranty. This is a must for kids electronics.

I'm not saying i'm clumsy or that I'm prone to accidents, but, it helps my peace of mind to have protection on my electronics. For a few cents a day, I'm covered for most every type of unfortunate mishap. To me, that's a deal.

We bought a laptop for a birthday gift and this was so worth it in case something were to happen to it.