Customer Ratings & Reviews

They replaced the computer after it failed in 6 weeks. That took a week (during which my daughter had no school computer). Then when checking out with the new computer I was asked if I wanted a repair plan. I responded that I had already paid for a four year repair plan. I was told that once a repair or replacement occurs the four year plan has been used and needs to be purchased again. So, buyer beware. A four year plan is only good till your computer breaks (even if it is the day after purchase), after which it is null and void.

So far, so good. This Lenovo IdeaPad is lightweight and serves my needs,

I bought this with my computer and it is great it has an easy set up and will definitely help me if anything happens with my computer

Good plan to have. Would recommend this to have for insurance.

I will always recommend to purchase the geek squad service in all electronics, you will never know when you will need it

The Geek Squad is amazing, I brought in my laptop for a "tune up" and the team cleaned it up and updated programs as needed. Brought in the laptop again after 1 year to have Office 2019 and Webroot, again the team did a great job.

Geek Squad has always been there to help me whenever I called them They have been very thorough and explained the problem Definitely recommend

Haven't needed to use their services, but wished I purchased on a laptop that I bought over 2 years ago. I good had had it serviced under the 3 years plan like a I purchased for my wife computer. Lesson well learned!

I have purchased a warranty with all of my computers and electronics and the Geek Squad always provide excellent service. I have no doubt or concern about dropping my equipment off to them for service. Well worth the money.

love this they are so nice and very helpful and always available

Great customer service. Helped answer all of my questions on getting new computer setup.

Can't review as I have not had to use this since purchasing laptop. Previous experience with Geek Squad was positive.

The Geek Squad does a great job checking and fixing my PC when I have a problem. They log into my PC remotely and work on my PC while I am at home. I can see what they are doing. They have always been helpful, friendly and professional.

Geek Squad Protection plans are worth every penny. You get great service and tech are very understanding

I always purchase the protections because you never know how long things will last these days. and accidents happen

This protection is great for his computer. Can’t be too safe and Geek Squad does excellent work

I always add protection to my devices. It’s a nice piece of mind

This is a benefit to have. I recently had to utilize this warranty.

Very nice, if they do not get to fixed they give you the credit

Best thing to have if anything goes wrongnyou go to Best Buy and there Geek squad is there to help you with any problem that arises.