Customer Ratings & Reviews

My son loves the laptop and couldn't be more pleased. He says his performance has greatly improved with the upgraded features.

I always buy the 3 year accidental damage warranty. I've been buying computers for 3 teenagers, and let me tell you, accidents happen.

With the warranty I was able to get my products serviced without hassle

So far I have not had to use it on this device, but I have used them in the past and have been very satisfied. It is one of those things where you hope you never need it, but nice to have just on case.

Haven't needed to use their services, but wished I purchased on a laptop that I bought over 2 years ago. I good had had it serviced under the 3 years plan like a I purchased for my wife computer. Lesson well learned!

Can't beat the insurance for a product. I always buy the insurance from bestbuy. The are no questions asked when I need to return/replace or fix a product

Very helpful and respectful ! Helped me and suggested warranty on the item !

Great service and help! I can’t believe after all this time it worked!

I have had this protection for my last computer and when screen went black they fixed it in a timely manner as I needed it for school. Have not had to use with new computer but I know if I do they will do a outstanding and timely fix.

Perfect product for a computer that is going with my son to college. Dorm life can be crazy. Protection against the probable damage.

Works great for work. Quick reboot. Battery life is good charges quickly.

Glad to be part of getting accurate information from experienced and knowledgeable representatives. Having been a regular Best Buy customer we always have good experiences with product questions.

Will cover most of accidents and they will take care of you and your device if needed! I always get this for all my purchases and it is worth it every single time

I have had a contract with the Geek squad for several years and it was a good way to take care of an old computer, so I have kept the plan with my new one.

The Geek Squad is amazing, I brought in my laptop for a "tune up" and the team cleaned it up and updated programs as needed. Brought in the laptop again after 1 year to have Office 2019 and Webroot, again the team did a great job.

I have purchased a warranty with all of my computers and electronics and the Geek Squad always provide excellent service. I have no doubt or concern about dropping my equipment off to them for service. Well worth the money.

This is the first laptop that I bought on my own and $100 is honestly a lot for me to pay for a laptop so I had to make sure that my laptop was going to be protected and after talking it over with the Best Buy employees I found a Geek Squad was the best purchase for my investment

I always buy the geek squad warranty. Other places offer warranties but you have to send the item in and wait at least two weeks or more for a decision to be made, with the Geek Squad you take it in and they fix or replace it in a few days. I highly recommend their services.

It's good to have for peace of mind, especially after our last computer died sooner than it should have. We haven't had to take advantage of the Geek Squad protection, because this computer is still working perfectly ... but we sleep better at night knowing we've got options.

I purchased the 'physical' (for damages that might occur - like dropping the computer, cracking the screen, spilling coffee on it, etc.) Geek Squad protection plan because my laptop travels frequently. Always good to have because you never know what might happen on the road....