Customer Ratings & Reviews

The agent help me pick out a laptop that was kid friendly and upgraded so they will be able to play games.

They immediately gave me a new computer when mine came with a virus inside of it.

Helped me get a great deal for an awesome product. The protection plan was worth it.

I had to use protection plan and I was pleasantly surprised how quick the team worked to either get me a replacement or credit me so I could pick out a replacement. It was a quick swap out for a new one/replacement.

Good piece of mind for extended protection of my laptop purchase. Haven't had to use it yet but offers good coverage for the money.

All I have not had to use this service yet, the peace of mind it provides me made it well worth the extra cost.

Always add geek squad to my purchases. Hacr only had to use a couple times but always honored with zero issues

There are the best in the business. I have never had an issue

Purchased this along with my son's new laptop. He is very responsible, but life happens. I have found that protecting equipment for 3 years is very helpful for my children and myself. Saved thousands over the years.

Glad I bought this 2 year insurance cus you just never know if I will need it later down the road!

After having my Chromebook for three weeks the screen was accidently cracked. I took it in for repair and they had it back in a little over a week. Nice job Geek Squad!

The reason I shop at Best Buy is because of their Geek Squad. All staff here are genius grade but the Geeks are above and beyond everything I need! Thanks for this terrific service!

got this just in case the first year is rough; do not plan on using it but just in case, especially with the cost of the computer - though got it at an amazing sale price $1050; have always had great experience with geek squad and this protection service

Glad i got this. Hopefully I wont need it but im glad i habe it

I’ve gotten his protection on several computers in the past and it’s always been well worth the money over a period of time you’re going to have an issue and it’s nice to have it already covered by Best Buy.

Geek squad is the best! As Seniors, my husband and I are not exactly tech savvy. Geek squad rules!

this has always been our saving grace to our electronics which is why we buy all from best buy

Agent explained with detail, and spoke clearly and understandably. He also answered all of my questions and let us know how we could follow up with the location if I had any other questions or concerns.

They where very helpful and fixed the problem. I was very suprise they got me in as quickly as they did. Excellent service

Fast for gaming and graphics work, but runs SUPER hot. You need a well-vented space to work in. DO NOT use it on top of a comforter or other soft surface. The heat buildup will actually hurt you when you pick it up again.