Customer Ratings & Reviews

Was great, had to get it for my first laptop and ended up using it within 4 months because of accidental damage while in my bookbag.

this has always been our saving grace to our electronics which is why we buy all from best buy

Having Geek Squad protection is a good ba kup to the manufacturers warranty. It gives me peace of mind in case I need assistance with my product & having a live person to talk to, & come out if needed is great.

Haven't need it yet, glad to know I have that piece of mind. With having thins installed in a vehicle that is subject to different environments, its nice to know I have the coverage should I need it..

It’s always good to have protection on any valuable item you buy, at the end you’re going to be happy and relieved when something bad happens because they will fix it or replace it for you.

I have used them numerous times and the package was a great deal for the issues I have had to come into the store to have fixed. When my hard drive was partitioned by mistake was the only time they did not help as much as I would have liked.

Helped me get a great deal for an awesome product. The protection plan was worth it.

Love their service, this is why i am a loyal bestbuy client, they go out of their way to help... their computer help has gotten me out of jams numerous times...

I received excellent assistance from the squad. They were very helpful in getting the protection set up. I was impressed with the patience of the squad member. I am not the most computer savvy person.

Awesome house computer for simple stuff to do for yourself and kids

i got i dent in my laptop due to dropping accidentally and geek squad helped fix it. They even found an issue with hinge.

Brought the insurance. Didn't use them yet for service

Geek squad protection actually makes life better great associates at BBY

Such a great service. Screen had cracked. Was repaired within two days for no cost. Well worth the purchase of the plan for the value provided.

They immediately gave me a new computer when mine came with a virus inside of it.

These people are great and smart. Great replacement plans as well.

I have never had a bad experience with geek squad, they have always been helpful to the max. Willing to take their time with you to explain, suggest and in some cases refunding items you are simply not happy with.

Please make sure get the warranty! It’s worth it for the clumsy folk like me.

Probably a good thing a klutz like me purchased this. I rarely buy this type of insurance but I do drop things and I carry my lap top around everywhere and so "anything could happen" so I feel better knowing I can replace if there is an accident.

This was a gift for my daughter that is on 5th grade. It works very well for her to do her homework and also play games.