Customer Ratings & Reviews

Agent was sure to sell us on the advantage of havinf the extra protect warranty.

I bought this extra care package with the computer for two years just in case my sons damage it

Didn't have to use service yet. And they hadn't called me yet to see if I needed it

Glad to have the extra coverage. Geek squad can be expensive if utilizing services without the insurance.

I don’t even know how I’m supposed to review this because I’ve never had to use it

I use Dell computers exclusively. One of their products, an Alienware desktop, could not be repaired by the Squad. It also couldn't be repaired by Dell without costing an arm and a leg, so I simply bought a new one. Otherwise, the Squad is extremely helpful and they can repair almost anything.

I purchased the extended warranty for 3 years on my Chromebook as I do for all my products there have been occasions I have had to use the service and I don't have to pay any extra money

I make sure that I get coverage for everything that I buy at Best Buy if there is one available and I recommend that to my friends and family

Came in handy. I really didn't think that we would need the protection. During a move the computer was damaged. Thanks to the Geek squad.

The agents were very professional and he helped me with the return process

This has given me total peace of mind since I purchased my Acer Nitro 5. Gonna see if I can renew it!

Geek Squad has saved me many times when I have problems. The total tech package is a great value. I can't imagine not having the protections this offers.

2 1/2 years in, broke screen, couldn’t replace it, so am getting a store credit for original value.

They Always Have A Million People A Day And Not Enough Staff But They Are The Best At What They Do.

Nice to know I don’t have to dress and spend too much time trying to figure something out, I can just call the geek squad. Also was nice to know if there was an accident I could get help.

I have never had an issue when having to replace a defective product under this plan. Best Buy is awesome about standing behind their products that they sell and making sure their customers leave the store completely satisified.

I did purchase extended warranty for 3 years. I bought this for a laptop. So far I have not needed it. Not sure at this time if it was worth the extra money. I will keep this updated as time goes on.

I have been able to get in touch with Geek Squad for all of my electronic needs. I have brought in multiple computers with viruses and other similar issues and within a few days the issues are resolved with great customer service

I really cant answer this one as i haven't figured out to get it downloaded to my computer. I need to call and ask but have been so busy i haven't had the chance.

I now have a protection plan on my product which reassures me that if in case it is damaged it will be either replaced or repaired