Customer Ratings & Reviews

The geek squad is super helpful and informative they knew the answers to all my questions.

This is a peace of mind knowing that Best Buy stands behind the products I purchase there.

Please get these with your laptops especially. I didn’t get for one of them and I accidentally damaged it. I have my regrets and experience from that incident

Have not used it with the product but have had it in the past and it is well worth the money. Hope I never need to use it.

The agents that came out to install were respectful and helpful with the mounting and programming of the new TV

Provide insurance for one year, for any damage that may occur.

Loving this one covers all my computers and I have three one being an oldie but goody. Already used it plus ease of getting things repaired at reasonable price

My lab top broke and it was replaced for value that was paid. If the floor value is more than what you paid then they just give you back what you paid.

This service is well worth the price. My computer could not be repaired and I waw given store credit equal to the amount of the purchased computer.

Would never get a piece of tech from Best Buy without buying the protection plan. It is 100% worth every penny and the Geek Squad really knows their stuff.

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

Gave me very good advice and listed to what I needed to get fixed. They were very patient and understanding.

Nothing major has happened yet but if it happens I know who to call and see if they live up to their promise. Otherwise it's peace of mind that should go beyond your typical warranty.

I don't regret this purchase although I haven't had to use it yet it is worth to have just incase.

Excellent service the team were amazing and fixed my issue in an extreme timely manner

They were very kind by helping pick a laptop that best fit my needs and made an easy purchase for me!

The Geek Squad is my go to team to fix computer issues. The team is polite, friendly, and they turn the work around quickly. They have also fixed problems right at the counter.

Added this to boyfriend's laptop. Didn't want to spend the money but was SO WORTH IT!!! Our son accidentally slipped my drink and it spilled all over the laptop while I was using it

it has a 8gb ram soddered on which really sucks. That is the main and only bad thing I can see if the one I received. Which they didn't sodered the rams on. That way you can get higher dual channel rams

Havent had to use this yet thankfully, but it's a great piece of mind, especially for how much laptops cost.