Customer Ratings & Reviews

The in-store reps were amazing and very helpful, but my overall Geek Squad service experience was frustrating. My laptop repair took much longer than expected, and I ended up having to contact corporate to get clear answers and updates. I appreciate the kindness and professionalism of the store team, but the process itself definitely needs improvement.

I haven't had to use it yet but I'm thankful it's there just in case.

Geek Squad service is definitely worth the money to have piece of mind on equipment used for remote work.

My brand new Dell Inspiron 15 7000 2-n-1 crashed 30 days after purchase. I took the laptop back and was able to get a brand new one. I’ve had no problems.

Although I’ve never had an incident that damaged a computer, this gives me peace of mind. Especially when I purchased a computer with a touch screen as I am less familiar with the durability.

I think the geek squad is good but I didn't realize that purchasing it I was still having to pay if I had to have a house visit. So at that point I probably would not have purchased it..

Get your products protected. Geek squad has the best service. Always available and great customer. When i call to get help with my tv. Their right on it.

Computers seldom ever have mechanical problems for a while, but an accident can happen at any time. It's nice to have 2 years to not worry about it.

Purchased this laptop for my son entering freshman yr in college, he loves it, everything he needs from fast processor to long lasting battery pack.

Wanted to make sure that I was covered with my new laptop purchase. Geek squad is always reliable when needed. This is a great service to have.

Have not used it. But i would think it be good. Specially fir accident

With all the problems with downloading and adding apps to your phone, computer or tablets, I highly recommend everyone get this plan.

Best warranty plan I've had. They live up to their name.

Hoping i don't have to use it but it is a peace of mind knowing if something comes up, i have local support to help correct the issue.

Quick to help, once I walked into the store I was approached immediately and I was given the best help. Gave me the best deal for the price. All with a smile.

I was glad i made the investment. 7 months i needed to replace my cord. i got it in about a week at no additional charge.

I have not had to use yet, but security of having it is good. Pretty inexpensive compared to other plans at other stores.

Bought this for school and I absolutely love it!! Great product!!

I renew every year and actually had to use it in 2021. It was a no hassled, no problem fix for Best Buy to help me fix my computer.

Slam dunk. No reason not to get the protection to get issues taken care of in store.