Customer Ratings & Reviews

First time purchasing laptop thank you for helping me setup and guidance you have given me

Perfect computer for my student. She likes to do art work, study, and watch media.

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

It’s a good lap top as a beginner laptop. It allows my daughter to play Roblox, watchYouTube videos, and complete school work. For a cheaper laptop it works well.

My daughter bought a new laptop for college. She debated about paying extra for the Geek Squad policy, and in the end she decided the extra cost was worth it. Her new laptop is a 2-in-1 that converts from a laptop to a tablet. She was playing with this flip feature after taking it out of the box and dropped the device on the ground, screen first. Within 30 minutes of bringing it home, she shattered the screen. She took it back to Best Buy and they sent it in for service. The screen was repaired and she has her laptop back. There are times when the Accidental insurance policy doesn't seem worth the expense, but my daughter is hoping to keep this laptop for her entire college career. In the end, this policy has paid for itself.

So far, I have not needed to use the Geek Squad Accidental Protection Plan for my new Lenovo Flex 5i 2 in 1 Laptop. However, what they offer is a great service after the original manufacturer warranty expires. Even in the first 12 months, they will diagnose if they can help with an issue and then help send the equipment back to the manufacturer if needed.

Have used the service in the past and has been an easy process to use and was worth it

Excellent service, quick turn around time, will certainly get it again on my next product.

Representatives were very knowledgeable and helpful - walked me thru my options and were pleasant to work with

Outstanding customer service!! Service rep walked me easily through the computer malware issues. Resolved!!

I have not had to use this on my most recent purchases but I have used them before. The Geek squad is very professional and helps you in a timely manner.

I havent needed to use this product yet but the peace of mind knowing that I have it is irreplaceable.

[Employee of bestbuy] Needed protection on laptop and perfectly got kg all the protection happu

Peace of mind when you think about it, you are not going to stress if something happens to your purchase.

Excellent buy and it is great social media,with games

It is a must have, it covers a lot of issues and you don't have to ship it to them.

Allow me to preface by stating that I'm disabled, I don't drive, and I don't have a person that can take me to Best Buy. Upon calling Geek Squad, since my new Chromebook has been defective since day one, the representative instructed me that I'd have to come in. I explained to him that I couldn't do that. He then offered to have someone come over for an extra $150 (ballpark). That's about all I have to say about that.

My daughter loves this Chromebook. Its has the space neede for her needs

The agents help me with my computer and led me to learn

I purchased the 3-Year Accidental Geek Squad Protection for my Lenovo Yoga 7i 16" laptop. I try my best to avoid eating and drinking around my laptop, but sometimes I just got to have a drink with me. In the event something does happen, I know I am protected. I hope I do not have to use the protection I have covered for my laptop. If I never have to use the protection it is not a loss of money for having it.