Customer Ratings & Reviews

Great purchase i highly recommend Best Buy great staff

I never buy a laptop without the protection plan. Bestbuy is really good with taking care of the issue.

Geek squad is great. They are extremely friendly. Be advised, customer service is separate Identity all together. I would give them a 1.

This is well worth the money, it is easy to have a accident so knowing that I have this protection makes me feel much better about using the product. My investment is protected

I love this plan. It has allowed me to get my computer fixed and not pay so much money. Truly, worth the investment.

Let’s hope this goes well I just bought the protection just in cabe something happens to my precious computer so they can fix it.

always geek squad saves my electronics. Everyone should get it

We always buy the Accidental Protection plans for all our devices, phones, laptops, DVD players. Would never go without

Nice package protection with extra benefits. Bang for the buck!

I've used the Geek Squad protection on things in the past and have always been happy. You may never need it but if and when you do, they will take very good care of you!

Always awesome service. They were ready for me at the slotted appt. time.

Good to have since my Chromebook is freezing up already.

Haven't had to use it yet. So I can not give a review

I had this product and never got a chance to use it yet.

I liked that the screen was big and it was a touchscreen also so that was cool.

I haven’t had to use it the protection. Just purchased it for safety reasons. I take good care of my gadgets so hopefully I won’t hv to use it.

Overall, I am so annoyed having paid for this service. Disclaimer, I also wrote a shorter, separate review based on my husband's experience; we have the same laptop with the same 2-year coverage, but this review is different. Side note on my husband's experience: he got charged just under $100 because they couldn't fix the problem in store. I don't see why we paid for this if we'll still get charged so much. As for my laptop, sadly this protection plan has shown to be TOTALLY useless. My (still less than 2 years old, made for gaming, almost a grand on sale) laptop has constant connectivity issues. It seems the wireless card is bad because it improves greatly when hardwired in (my husband's [same series, slightly better specs] also has said problems). In addition, my laptop has very slow startup time. I have run antivirus programs (e.g. Windows Defender, Malware Bytes) and cleared up my start-up programs, as well as had my BIL that's a computer software engineer take a look at it. Sadly, it continues to show problems running. I finally got around to bringing it in to Geek Squad, under this protection plan, with the hopes of a resolution. On the contrary, nothing was done to help. I was told until they could verify it's not a software issue they can do nothing to help. To do that I would have to pay a $150 check-in fee (or $200 if I want to sign up for this separate plan). Apparently, this plan [being reviewed] solely covers hardware issues and since this may be a software issue (which you need a separate plan for), they wouldn't even humor me in trying to help. This may be contributed to by a software issue (I'm tech savvy, but no expert), but the wireless issues appear to be a hardware issue, especially considering how long they have been going on for across both laptops with improvement if ethernet is plugged in. Regardless, when buying my laptop and agreeing to add on this plan, I was naiive and not made aware that there were different plans and that this wouldn't actually help me in such a case. I would honestly love if someone on here replies to help me out, because I'm annoyed by this issue and (though I have almost always used BestBuy in the past) a bit turned off from returning for service. Full disclosure, we have and still do use BestBuy since we have the credit card, but maybe we'll take our business to NewEgg for the next set of laptops, since these were a bust and apparently can't even be fixed. All in all, every rep I have worked with at our location has been very nice and appear to want to be helpful. I get that insurance only works because, out of everyone who pays, some people don't use it and some do, but still, this plan feels like a ripoff. One person who helped me even commented how they seem to fail to explain the difference in [hardware vs. software] plans... Probably because it's just about the money for them.

Absolutely necessary to buy if you're buying electronics

Then I went from 1 year Geek Protection to 2 years thzts how Good n worth it they're always there to help n fix what I did wrong

We get this protection on every major purchase we make here. I've used it many times and it's always been great.