Customer Ratings & Reviews

The Samsung Laptop that I purchased works really fine

I love this services. It is worth the money and will save you money down the road.

This is great for protect the laptop in case something happen like screen broked, conector or something wrong.

Very useful as my daughter wound up with technical issues and this has always been useful to have

The addition to the family computing has been satisfied with the addition of products from Best Buy

If something breaks, they likely won't be able to fix it, but they'll refund you your purchase price. Great value

I think I used the Greek Squad once in the year. Overall, I didn't have issues, so it wasn't worth it to me.

I’ve never had a problem when using this service. I will always purchase this insurance on expensive items.

always get these they help so much accidents happen all the time. why not be prepared for one when it does.

Its awesome that you guys offer this with any device.

Pays to have a good protection plan. I hope i will never have to use it.

Highly recommend to protect your product at Best Buy. Usually easy transaction when products start failing

I’m normally would not let geeks into my house. I make exceptions for the geek squad because they are the best.

The geek squad protection plan has always been a great way to protect myself against life. Laptops are to expensive to not have protection.

Got a years worth of coverage for my laptop. I wish I would of gotten more than a years worth of coverage which is my fault not geek squad.

Purchased this for my daughters laptop. She’s a kid. Kids don’t plan for accidents.

I love this product. I never got to use, but the benefits it comes with were great.

I had this protection plan on my computer that I bought with best buy its good like a protection plan

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

This computer was needed for our son attending college. Very important to buy the accidental protection.