Customer Ratings & Reviews

Had this since September 2024 and it's November 2024 and So far I love it. I love the versatility of it and especially that it's touch screen and pretty affordable. I purchased the bamboo stylus to use w this And it works well.

Provides what I needed for my product and the price was acceptable.

I sent my device in twice to get repaired but both times they only did a partial job of fixing my computer. The first time I needed my computer back since I didn’t have time to send it back in again after waiting 6 weeks to get it back since I needed it for my work and studies but the problem was that after having the keyboard replaced the D key on the new keyboard popped out within less than a month but I was not going to send it back to get repaired for that long with the other issue since I urgently needed my computer in whatever shape or form it was in. The second time I sent it in to fix the keyboard issue along with the previous issue but when I received it back after 2 weeks they fixed only the keyboard issue even though I specifically mentioned that they forgot to do it the time before. I asked them to send it back in due to a partial repair despite needing my computer since I’d rather not have to come back a third time for the same issue they missed twice and have currently waited 20 days since the last update on the current status of my computer. Hopefully they’ll either successfully repair the issue or find some other way to resolve this ongoing incident.

Great purchase will search for similar in the future

Necessary because is for my grandkid. He is 10 year old.

Great computer for basic searching and streaming. Nice sleek look. Sleek keys for ease of typing. Couldn't ask for a better laptop.

I absolutely love my accident policy with the Geek Squad! I have two teenage boys and accidents happen. It is wonderful to be able to drop it off and not stress about when things get broken. They have been very polite and easy to work with. For the most recent repair the service center sent it back two times with issues remaining, but the local store was great to work with and made it as pleasant as possible.

Haven't needed it , but thankful I bought it just in case something comes up

Always looking out for my device. No reason not to purchase it

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.

All electron8cs need warranty not too expensive either

Saved me $1000 in the first 6 months due a a faulty laptop. Glad I got this extra coverage.

Love the geek squad, what can I say. They know all, see all, do all!

Ah crap while typing this I spilled a drink on my keyboard typing so fast rattled the cup. No worries this saves you.

Agents were very helpful with my questions and explained things well

I highly recommend this for any electronic purchas .It saved us so many times

I love knowing that i can use my laptop with peace of mind without constantly having to worry on "what ifs" for damages.

I have not used geek squad for this device, however, I have in the past for other devices. It is worth if you plan to carry it around with you for school/work etc. My daughter busted her chromebook screen 2 weeks into school and this definitely saved us from buying a new one. They fixed it, within a week she had it back. That was during covid too.

Thankfully this extra warranty was/is available for Chromebooks & laptops for children who are doing their schoolwork from home occasionally & won’t have to bring a school Chromebook home (too small, responsible for replacing if broken, etc). Accidental damage protection is a must for anything I order due to multiple children fighting over everything & ADHD senses ending up breaking too many things. Luckily this covers accidental damage & spills!