Customer Ratings & Reviews

Always need protection for electronics. They get the job done.

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

Still going strong love it never leaving at 10 out of 10 great product

I highly recommend ALWAYS buying Geek Squad protection. It can pay for itself with just one claim.

Great. They do their job the protection is at it’s finest.

My daughter's laptop was repaired efficiently and without additional cost

The geek squad is the best, hands down. The Warranty is definately worth the cost.

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

Always a good thing to offer a protection. Plan that covers and at same location. Thank you geek squad

Have not had to use the service but it was worth having it being that this was for my daughters computer

It’s always good to get an extended warranty in case cause usually u will start having problems after 1 year

Fist visit guy was nice and helpful. Seemed like he cared. 2nd visit they were behind, started helping me then helped 2 other people while I waited on him, keeping in mind I had an appointment. Store was closing, people didn’t seem helpful and felt very rushed. Didn’t feel like I spent my money well buying this service.

When buying new electronics, this is a sure-fire way to make sure that your investment will be protected.

This service was very helpful. I would buy again. Representatives were helpful and knowledgeable

Always get a warranty just in case for a mishap. I should get more warranty in the beginning.

I just bought the computer for my youngest daughter for this year 2020 Christmas. Haven't use them yet

Easy to enroll, price effective strong recommended

The coverage is great. Me being clumsy I feel extra secure knowing I have Geek Squad coverage.

Excellent service. Took a little longer to here back from them after laptop sent in but got full refund!