Customer Ratings & Reviews

Yes, i like geek squad. They fix my problem with any trouble

I couldn't figure out how to activate the camera on my HP Envy computer. The Geek squad didn't know that there was an off switch. The told me to call microsoft. They didn't know either. Neither did the hp help line. I asked google and in the 8th answer down someone mentioned the off switch, which is tiny and can easily be switched off inadvertently.

I have not use this service so in not sure I can give you any advice

Love it. Would recommend to anyone who wants a good product. Very satisfied with my purchase.

You gotta have this when it comes to laptops !!!!!!

Very sufficient thus far.Does all the necessary things that i purchased it for.

Always best to have extended warranty to protect your investments. Gives you peace of mind

Geek Squad rocks and answers all questions when in need

Haven't had to use this yet thankfully, but they have answered questions for me and were helpful.

It GIVES ME A SENSE OF SECURITY. I don't have to worry about future issues.

I am always eating next to my keyboard, so accident protection was a must!

HAVEN'T HAD TO USE THIS PRODUCT YET BUT FROM WHAT I HAVE READ SO FAR, IT'S WORTH BUYING...

HAVEN'T HAD TO USE THIS PRODUCT YET BUT FROM WHAT I HAVE READ SO FAR, IT'S WORTH BUYING...

Great for a toddler ..mostly covers everything love iy

Great service and fast fixing. Any electronics you buy would recommend to buy it.

Always good things coming having this warranty coverage I am protected with BBuy Thank you!

Even tho it is brand new things happen. Had the extended warranty on the last computer. Definitely worth the money. Talking from experience.

Haven’t used it yet but it’s possible given my son is a freshman in college.

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

Love the protection plan. Potential to save money.