Customer Ratings & Reviews

I am so glad I chose this laptop. Not only because it is portable, its speed is incredible. I use it for school and I do a lot of downloads and heavy assignments.

Geek Squad is there to help with all of your entertainment and tech needs! I will forever always get Geek Squad protection on all of my electronics and tech gear that i purchase from Best Buy! I will be using them for the first time in 2 years for my Samsung Galaxy Chromebook as the screen got cracked after it accidentally fell 1 foot off of the ground.

You need this for anything that goes wrong, they will fix it fast

The good squad was very helpful when solving my issues with my laptop. The staff were very friendly and helped me through the whole process. I had wrinkles in my screen and they were able to help me get that issue resolved. Would highly recommend this for warranty for everyone!

I have always purchased the warranty service plan with the Geek Squad anytime I buy anything electronic or washer, dryer, stove, freezer, refrigerator, computer and they have never let me down. They answer all my questions, fix what needs to be fixed and they are fast at getting the job done. Would not hesitate purchasing when necessary.

Thank goodness we took out this protection for one of our computers. It got to where it wouldn't load up the home screen and turned out it was a hardware problem. Getting the repair done was as easy as dropping the computer off at the store and picking it up when it was finished. And no charge. I won't be without this protection on any of my electronic devices.

Awesome work helping with the setup of my laptop and showing me the ins and outs

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

I haven't used this service yet and am confused about what it covers. I thought it would also help me get consultation and troubleshooting from the Geek Squad, but now I think that service is extra. All their coverages are very confusing to me and not as easy to access answers to as I thought. I gave it a "Good" because the price for the coverage of the computer itself seems reasonable compared to the other computer chain I just shopped at and returned the computer to.

I have purchased this product twice now. As a recent graduate, I can say this is a must for any college student. I used this plan to its full extent the first time with having to have my first computer replaced during my junior year. The Geek Squad employees were beyond helpful through the entire process. I turned around and bought the product again when I received my new computer.

This has been the best laptop I have ever purchased. It is a very fast computer, the touch screen is awesome and I love the fact that it has a number pad on the side of the keyboard. Overall it is a great price for a great product. You won't be disappointed.

Yes, they come through and are helpful when you need it

Excellent processor and touch screen works well my only problem is with the micrsoft office software. Once purchased its all Edge you cannot choose or have google as your search engine nor do you have google chrome which a lot of schools use for procturing with HonorLock for testing or homework submission. HonorLock btw is a horrible program it never works properly.

Every kid in school has to have one. This was an inexpensive option and gets the job done. Im sure we will be buying more since they break easily. But that's all of them. If you want an inexpensive but functional chromebook try this one.

Geek Squad always helpful, 24/7. Love they can remote in and did issues.

Didn't help my with anything, they couldn't repair hinges of a laptop, so they refunded the laptop purchase price, which didn't even cover the equal replacement value, since the equal value laptops were more expensive. Blamed me for the hinges, an didn't refund this geek squad repair. Not really worth it.

Probably the best purchase I've made from Best Buy. When my last laptop had an issue past the factory warranty date, this insurance plan got me fully reimbursed for the price, which allowed me to buy my new laptop.

Great thing to have as someone who is accident prone on issue I have is it take more time then I would think to get stuff fixed

Geek Squad was great about letting me replace my laptop when it needed a third repair. Deducted a star for the somewhat misleading sales pitch I was given. I was promised that I would be refunded the regular/replacement cost of the laptop, and I was only given back my purchase price. I purchased the laptop open box.

The. Protection. Plan. Is. A. Great. Option………………..