Customer Ratings & Reviews

I have had laptops for 15 years and have yet to dump a cup of coffee on the keyboards, but I've been close, probably due.

I'll most likely need it....... if past perfomance repeats

The 24hr access is what we like. They are available in the store and online.

This is the perfect protection and support for someone who isn’t tech savvy.

Must have. Came in handy twice. Well worth the price.

Every needs that little extra for drops or spills etc etc

I feel secure that I'm protected from any damage or repairs I might need

Covered cracked screen and it was fixed within the time frame they stated

You can’t beat the geek squad for the price. Great experiences with them.

Although I havent yet needed to use it, having it gives me peace of mind.

This was an extremely affordable warranty plan for my $200 Dell computer.

Love this thing would recommend yessir love this one

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

Title says it all. I turned in my laptop for a quarterly check up on December 3rd, 2020 at which point the realized that my warranty would cover the battery and motherboard. It is now December 28th, 2020, and that the last update from Best Buy says that it has been assigned to an agent over 5 days ago. I completely understand that due to the holidays and the coronavirus that services may be delayed, but the Geek Squad member at the Smyrna, GA location said I should have it within two weeks. If you want service which does NOT inform you of the status of the repair or provide any timeline and agenda in getting your device repaired, look no further than your very own Geek Squad. I have called Geek Squad’s customer service line to investigate this, but all the individual could say was that it was assigned to an agent. I use this laptop for work reasons, and I have been using someone else’s for the time being. The lack of communication from Geek Squad and the absence of my laptop has affected my work performance, and to say that I am frustrated about this service is an understatement. If I knew that it would take over a month to repair with exceptional lack of communication, I would’ve risked the longevity of the parts and paid the manufacturer of my computer for the repairs. Terrible service, and the Geek Squad team HAS to do a better job on this.

I would never buy electronics without this support.

I would never buy electronics without this support.

I would never buy electronics without this support.