Customer Ratings & Reviews

I am coming up on year two. Have had to send my computer back because it was dropped, replaced motherboard at no cost to me. Return was quicker than i expected. This time its the plug which should have been fixed the first time, was sent back out by over night and will be back in a day or two. The geek squad couldn't have been nicer. Very satisfying.

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

Have only had one issue that I needed Geek Squad's help for, an unfortunate intersection between a power surge and my computer updating to Windows 11. We definitely all thought the computer was fried! Geek Squad helped me get the computer up and running. I'm hoping that together we can keep it running another year!

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

glad to know they cover everthing except theft and lost items

They are always there to help answer any questions or See how to fix your device

The protection plans that I have purchased on my 2 computers give me great peace of mind, that IF anything goes wrong, I will get help. I am a college student, and have one computer for school and one Chromebook for home use. I have plans on both. I feel very safe knowing I have help and basically insurance if something were to go wrong on either expensive (to me) devices.

I am a teacher and I purchased two chromebooks for use in my classroom. So I added this Geek Squad protection to my purchase since I teach second graders and I know they can be careless at times around expensive equipment. I thought it was an affordable price in exchange for knowing my two chromebooks would be protected from accidents in my classroom.

Son went off to College as a digital media major. Bought him a highly recommended laptop (per Best Buy employee) did everything they (BB) promised us but died on our son the first year. Burned out fan not repairable. Replaced old laptop with a brand new one. Two years in with new laptop never regretted purchasing the extended Warranty. Thank god I rethought the purchase.

Geek Squad always helpful, 24/7. Love they can remote in and did issues.

You need this for anything that goes wrong, they will fix it fast

I purchased the warranty on my PC and have decided that it was one of the best purchases I've ever made. Shortly after I purchased the machine I spilled a glass of water on the keyboard and the keyboard stopped working. Geek Squad was able to replace the keyboard for me without issue and now I'm back up and running again. Thanks guys!

The Geek Squad came in and handled business. I love my TVs mounted. So nice, neat and doesn't take up any space.

Every time we use the geek squad they are very professional.

I purchased this for a laptop I purchased for a relative to use at college. This is a necessary item especially if you have limited technical skills or limited time to trouble shoot yourself. I have purchased protection plans on several items. Overall, I have been very pleased with the product. I have used the in-home services and online services.

I had to use my protection on a laptop computer. A part on my computer ended up breaking and when I brought it in, they determined it could not be repaired and I could exchange the laptop for a new one. They no longer carried my same model in stores, so I got an upgrade and only had to pay the difference between my computer and the newer one.

Always there to help. Good prices for great products.

Love my Geeks! Can't go wrong... You must absolutely purchase the Geek Squad with every Best Buy purchase you make. If you drop it if you break it they will be there for you; if you have a question, if you can 'can't work it they will be there for you, if you're buying something for a parent or for anyone who I like to call "tech-no - logical" you must buy the Geeks... To sum it up you must by the Geeks

My spouse is very happy with her new gaming computer. The girl that helped me was very knowledgeable and made sure I was aware of sales and helped me chose the best computer at the best price. I was very pleased. She also explained the benefits of purchasing the extended warranty and hopefully I won't have to use it, but glad I have it in case I need it.

This service has allowed me to recover from so many bad products under heavy use. On one hand, that means the products can be iffy. On the other, the warranty is great enough to cover that and leave you happy.. enough