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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12041 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 512 Showing 10,221-10,240 of 12,040 reviews
  • Rated 5 out of 5 stars

    a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s a must have geek squad is there for you always willing to help

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good protection to have for items purchased. Helps with any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you family is like mine best to get the the insurance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sales

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Geek squad for full protection of all my computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather be safe then sorry, I would hate for it not to work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good pla,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good plan to have for a laptop. I like the amount of coverage.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the paper it's written on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second item that I've paid over $200 for a 3 year warranty purchased from Best Buy. The first was a TV, they kept it 40 days, returned it saying it was fixed. 2 weeks later I threw it in the dumpster. Now I have a laptop that they say will be 30 - 60 days. I took this to an independent repair shop. The motherboard is fried. Called Best Buy again, still getting the 30+ day run around. This is a laptop I use daily for business. DO NOT pay for the warranty, it's crap. I purchased my daughter's laptop from Office Depot. She broke the screen. Took it in and they said, yep, the screen is busted go get another on. I'll never purchase anything from Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.

  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is worth the piece of mind! If the battery goes, it would cover it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for every device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need the Geek Squad! They can fix anything. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I am not very computer techie this is an absolute must for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just in case contingency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will be used when the time comes. Right now, no issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Accidental or not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad’s always got your back. Whether accidental or not, you’re covered.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't do anything for me, Because they didn't have to do anything for me,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful. experienced associates.best customer service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for when the product you buy they refubish your item and they do a rgeat job. thanks !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection and pricing for service plan. highly recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    have computer back asap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better protection than most. Geek squad is very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know that Best Buy makes good on their protection plans

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes you do pay for this service, but is a great relief knowing if anything goes wrong you are protected !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fixed laptop battery issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got battery replaced a recalibrated on old laptop.

    I would recommend this to a friend