Customer Ratings & Reviews

Hope i don't have to use it. Otherwise, I'd say it's good.

I have used in past and they did every thing they could to help me fix the problems i was having

Covers accidents what more is there to say. Great price!!

I am so happy I decided to buy this at Best Buy. Thanks

Really worth the money! Works great and for a very good price too

Really worth the money! Works great and for a very good price too

You have to get the protection for you electronics

Geek squad is very helpful. Always answers my questions.

It's great to have extra protection in case you need it.

Haven't had to use this program but glad it's available.

Needed protection plan for daughter computer for college

I have not had to use this yet but am confident its worth the money.

I have not had to use this yet but am confident its worth the money.

I have not had to use this yet but am confident its worth the money.

Worth the cost of aggravation when things go bad and they always do

Have had to use this on two different occasions/products!

Already used the geek squad is friendly and helpful

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

I always buy a warranty for a laptop. It only takes one drop or spill!

Love it .love it .love it ,love it .love it .love it.