Customer Ratings & Reviews

They helped me through any issues I had with my laptop.

Yet another good insurance policy because you never know what may happen

Geek squad is always there for me. Helps me out a lot

Always good to have when you're not great with tech stuff.

Dell - Inspiron 15.6" Touch-Screen Laptop is excellent

Always a great comfort to know you have this protection

knowing I am protected for every thing its great.p

Good purchase. Very satisfied. Will recommend anyone to get this.

Keeping my devices safe and secure is a real easing feeling.

This is a a good value--no hassle returns--would do again.

Purchased geek squad for my laptop. Great help with it.

Geek squad!!!!! Always come through in a clutch....

Got the plan for my kids in case an accident happens.

Great service,no problems, very happy with it so far.

Don't get this protect plan if you believe you are going to get your money's worth, which you aren't. I had my laptop for about 8 months when it fell off my bed one night while I was studying late and night and it left a tiny crack and blob of yellow ink in the top left corner. I didn't think it was bad, but I brought it in to the Geek Squad just in case to have it fixed and repaired. They shipped it out, had the screen ordered, and would ship it back to my house. This was supposed to take 2 weeks. A month later, they call me and tell me they aren't going to get a new screen for my laptop because its on back order with no restock date. So they say they will refund me for my original purchase price of the computer. They do that, but then I have no more protection plan. I only used 8 months of the 3 year protection plan and they wouldn't give me anything back for the 2 years and 4 months I still had. That was $259 for 3 years and I get none of that back. And best of all, the laptop I got 8 months ago was on sale, so if I wanted to get the same computer with the refunded money, it would have been a $150 up-charge, with no protection plan! I would have had to pay another $259 for another 3 years!! I am doing just fine now with my non-protected up-charged laptop. Just don't get this plan if you think they will fix or protect your laptop, because they won't.

I love geek squad, they have the best customer support.

Overall they are so helpful and are so nice and friendly

Honored ours after miscommunication and ours had lapsed.

Bought this protection in case my computer gets dropped

Great piece of mind. No hassle fix or replacement.