Customer Ratings & Reviews

the service coverage is for my open box laptop computer

I havent used it yet, but it looks like it would be a good deal. Should be able to go higher than 3 stars if it is good and i need to use it.

I got this on my laptop. Only after I had called about a question did I find out that this is not coverage for 2 years. Its only coverage for the amount that you paid. So if for example the battery dies and i asked them to fix it. Then something else were to happen after if it came to more than the amount it would not cover everything. When I bought it I was told it covered everything including accidents. I was never told there was a dollar amount attached to it.

They were very helpful. Got my computer working again.

The geek squad helped me choose the best for my needs

I haven’t had to use yet but I like the peace of mind.

Always get. I tend to break things by accident. Have fun

They give me the run around and take so long or have to pay for certain things you though they we're covered

always ready to get your issue resolved and on time

I attempted to chat with an agent about if my charger for my new laptop (less than 30 days old) was covered and got very snide responses to every question. I was first told it wasn't covered, then repeatedly told to contact the manufacturer, and given incorrect information on best buys return policy. Would be happy to provide screen shots of the conversation .

Can't really fairly comment as I haven't had to use it and actually we were refunded our money due to not thinking it was worth the amount. If you really need the support or damage your stuff, it could be valuable.

I made the mistake of spilling hot chocolate in my laptop while working. When I went to Best Buy in a complete panic, I was greeted with a ticked off tech, as if I should have had an appointment for an accident. This isn't like it was a toy, but a machine I use to work!!! Then, the manager was a complete jerk and told me I needed to have it professionally cleaned because it was a biohazard. This was after 45 minutes of them just trying to get me out of the shop to not have to deal with me. The manager tried to further intimidate us by speaking with the LP person at the entrance, as if we were some kind of threat?! I hope Best Buy goes out of business because this kind of service is unacceptable. Oh, and let's not forget the manager also told us he could do anything he wanted outside of the stated warranty because he's the manager. Forget contract law....he is the be all and end all. I suggest you buy you electronics from any other firm that cares about their customers and their needed work devices, as well as the associated protection contracts.

Laptop to be used to support travel photography. Less than a month after purchase screen connection is failing. With one week until travel, staff said with a smile, could not help and need minimum of two weeks. Suggested I buy second computer for trip. After years of buying computers (about 8) from Best Buy, service may force me to use another vendor instead.

I had bought protection for my previous laptop as well and they took a month to check what was wrong with my laptop. They just ended up saying I need a new laptop. It was worth it though to put for the protection.

Agent at North Fayette Pittsburgh was not knowledgeable at all. Took my laptop andcsent to service center when laptop was still under manufacturer warranty. Now they want to charge for the service. Have bern trying to contact Geek Squad manager for over a month. Left voicemail, 2 messages, and an email. Still no response.

Geek squad i called for some assistance in why the laptop would not let download certain things the geek representative ended getting frustrated with me and hung up because I asked to speak with a supervisor. I had to call back and described my issue all over to a new geek representative and finally got the help i needed. Some of the geek squad can be very rude. 50/50 for recommendations to use geek just depends who you get on the line

I haven't use it. Just to protect my son's laptop.

I haven’t used it yet, but I am used geek squad in the past, and they stand behind their warranty, and I would love to get a gift card.

Have not used protection but can be used when needed.

Took a computer in to have it fixed the case broke the only thing I don't like is they don't fix it in store most things get sent out and it takes weeks. But it is better to have it fixed then have to buy a new one.