Customer Ratings & Reviews

Covered fixing laptop but not the part they fixed. Fixed lap top then couple months later same problem but no coverage for the part and laptop was out of warranty at that time

Geek Squad is a freaking JOKE! DO NOT spend the money for these *orons. They won't work on the laptop and don't offer any support. You will waste your money. I am now out $3,000 for the laptop that won't work and the support cost that they will not return. HORRIBLE service. Best Buy is HORRIBLE

A little expensive, but necessary as electronics don't seem to last.

I got this just in case I have any problems I cannot figure out myself.

I got this just in case I have any problems I cannot figure out myself.

You have to pay an ADDITIONAL $100 for data backup when you use this [this should be included!!!]. I had to use this because my son's Dell died after 14 months. Yes, they refunded me, but the refund was for the original price and not the cost to replace the item at today's costs, plus you lose the $300 you paid for this warranty. It's still better than losing it all but I feel it could be much better.

Best Buy is to busy and crowed to get the help you need. You will spend an hour in there just waiting to get help from a associate.

Have not had to use this yet, but then do I want too? Kind of a gamble on the product if you don't purchase it so what does that say about our consumer confidence.

Haven't used the service yet, will update the review once I do.

Horrible!!!!!! I never opened until it was too late to return and when I did it wouldn’t keep a charge’ I then took it back to BEST BUY and they made like the battery was good’ I then decided to use it and plugged it in to charge once again cause even when it’s completely off the battery doesn’t keep charge! This time I plugged it in for almost 5 hrs and it never charged up! I hate that I brought it from Best Buy I always had trouble out of their laptops but I listened to my Nephew and brought it and I regret it!!!!

Don’t use geek squad much but I hope they are dependable ! See them driving all the time

Good for the price screen could be a little bigger overall good value for price

More expensive than needs to be and is very deceptive. Apparently you CAN extend the warranty on a laptop through the manufacturer (ie: HP, Dell)

I haven't used this, but it does give me some peace of mind since my original laptop that I purchased direct from HP was dead on arrival.

Haven't used it yet. It's insurance, for what I consider a likely problem.

At this point at least 12 man hours have been spent attempting to get to the correct person to resolve how to even use a protection plan issue. As this letter is being typed, the other customer who had been on the phone with agents for nealry 45 minutes was transferred back to the start menu! A full week ago, we had gone through this before and were told a box to ship our laptop to the nearest store was being sent. It never arrived and agents looking at the account clearly do not see notes about it. The product (laptop) only worked for 2 weeks before it broke. It has been 2 weeks since then and this customer is still unable to get it repaired. We missed the deadline for a full refund, should have called sooner. We now have to drive 344 miles and cross a toll bridge for a repair. This will take at least 2 days of man hours on the customers end. Clearly, as customers, our time is worth negative money. We are loosing so much time and money dealing with this issue, that we have lost money by purchasing this plan. Please do not put yourself in this situation. If you do not live near a Best Buy, you can not use their repair plan.

They replaced a laptop that I had protection on, but they were unable to repair it.

Thank fully haven't had to use the protection. Bought as an insurance policy. I know from past experiences that the Geek Squad support and packages are hit or miss...

It's something good to have just in case something happened in the future your never know let see if it's is truly ensured wen you go to use is wen you know

Don't do it guys. This warranty isn't worth it. They make it seem like they'll cover just about anything but they absolutely won't. I got a gash in the shell of my laptop so I took it into Best Buy and they sent it to the warranty company only for it to get sent back to me with a paper saying it's not covered. They had my laptop for almost two weeks only to not fix it. BestBuy accepted the laptop knowing what the problem was and they still sent it off to this company telling us it would be covered. Both of these companies wasted my time. Apparently they don't cover what they call cosmetic damage even though this scratch is actually a gash into my laptop shell. I won't be buying any warranties from BestBuy in the future now that I've realized they are just a con for more money.