Customer Ratings & Reviews

The agent is fixing my laptop now. Haven’t known whether they completely fixed or not yet, but their service is great.

Hope I dont gave to use it, but is comforting to know if something happen it will be taken care of.

They couldn’t repair my crashed MacBook so I dropped the service

Always good to have help when you need it very friendly

i bought a laptop online on june 18. Protection was activated june 19. I still do not have the laptop. It is supposed to be here june 29. I think the protection should start at the time of delivery, not purchase. Typical best buy games they play. I only bought yhe laptop thru them because it was a better deal than i found rlsewhere. i know its only 10 days so far but that is 10 days of coverage for a product i do not have yet.

Helps out just in case! Always nice to have protection!

Good products I have bought from best buy. I'll be back

When I originally got protection for my device it was indicated that "if anything happens" I would be available for the same device with no hassle. Nope. Device USB port went out and then the sound hardware all in first year of ownership, I'm told that the device has to be mailed off for review and to get all information off what I use as my primary work device. No loaner or anything. Waste of money.

Only works for damage. Software issues are separate and not covered.

Purchased and never used. Not sure if it’s worth it or not to be honest. But can’t give 5 star because I’ve not used

This is the second time that I purchased this warranty only because I didn't feel safe not having a warranty at all. The first time I spilled some water on my laptop, geek squad fixed it free of charge. It came back with other problems though that weren't there before and I kept having to send it back and forth for almost 2 months! I finally got an employee to talk to a manager to just let me get a new laptop and I still didn't even get a full reimbursement and had to pay $200 for it.

Bought the 3 yrs geek protection for the laptop that just not working properly and we ended up returned the laptop. But they won't let you get the credit for the $69.99 protection plan. And after argued a lot with different customer serv. finally got it back, only with gift merchandise... so dissapointed :(

Not the best protection plan, but it in theory should work.

other than it makes upgrading anything expensive its not a bad thing to have

I purchased a $2000+ HP laptop with 3 year Geek Squad protection plan. My laptop was damaged around a year into the ownership. Best buy sent the laptop off for evaluation and a month later, i'm still waiting for either the laptop to be replaced or repaired (No communication). I work overseas so I had to spend another $2300 to purchase another as I cannot complete my work without a laptop. I expect a lot more out of the $350 i spent on the plan and the promises made during the purchase.

That said, the warranty was 2 years and looks pretty comprehensive. Hard to evaluate until / unless I actually make a claim.

My BestBuy profile shows that I have a support plan and that Secure Anywhere is included, but the antivirus does not show in my library when I try to download. I cannot get any help by phone or chat to resolve this problem.

Typical extended warranty protection. I haven't had to use it yet but the peace of mind is always there

I returned this with the laptop that quit on us it was a open-box so you get what you pay for rite. I chose total tech over repurchasing this & im glad i did. Sooooo many great benefits too with TT that this just doesn't even compare! Its a little pricy but pays for itself fast. Its still geek squad just with better service for us for a change !!

got it as insurance. didn't need it. product was fine, and we took good care of it. so insurance is a gamble