Customer Ratings & Reviews

I do not recommend this service. It's expensive and not sure that people are aware that Geek Squad sends out their repairs and one would have to do without their computer for 3 weeks or more, even for simple repairs. This is not acceptable. My suggestion is to find a good local computer repair shop and go with them. Plus you will be helping small businesses

i had a repair done on a laptop, and had to take it back a second time. this time they replaced the hard drive. maybe it will work this time.

I took my Chromebook in because it quit working and it would not charge. I was ignored and told that I had to buy the $199.00 the Geek Squad Service Contract to be helped! Talked to Geek Squad person out on the floor and said if I had an extended warranty they send it to their repair shop and they would repair it or send me a new Chromebook. We went back to the Geek Squad and he talked to one of the Geek Squad and told him to help me with a Repair order and he kept saying to hold on for a few minutes while he helped another customer and eventually I left when he said I needed to make an appointment, for a Repair Ticket! That was bad Customer Service in my book!!! I won’t go back to the South Wadsworth store!

haven't used it yet but hopefully it is good since a lot of bad review about the service giving to customer.

Just bought this on Christmas Eve for my daughter and it will not hold a charge at all. I even had her wait to charge it 3 different times until the battery was very low to build it up and make it stronger and it’s horrible!! She barely has anything downloaded on there.. very disappointing

The warranty is too expensive. I purchased for a HP Laptop and decided to cacel it when I realized that HP had the same plan for a lot cheaper. I waited on the phone for roughly 40mins beforebI could even talk to someone to cancel it. I can only imagine how long I'd have to wait if I needed service. Notbworth the money, at all. However the rep was very nice and easy to work with.

The Geek Squad referred me to the wrong place for an exchange or refund on my computer. Only had it 3 days it was damanged. Purchased the damage protection coverage. I had to purchase another computer because I really needed it for work. The original computer no one will accept it or exchange it and why couldn't I get a refund if I had a warranty and had to purchase another 1 because the store wouldn't exchange it

Love geek squad use them all the time for computers and TVs and electronic device that I can’t work or that don’t work.

All laptops need a warranty. This is always necessary/required.

I had my printer a little over one year., covered with a 4 year warranty . The printer malfunctioned . Returned to Best Buy , lost over 2-1/2 years of geek squad protection. Best Buy didn't have a replacement for my printer .

I bought the laptop on 4/25 . I returned it the next day on 4/26. As soon as I powered it on it ran really slow , and gave me the not responding message when trying to go on the internet . Nothing would load . That is ridiculous for it to be the first time I turned the laptop on. I would not recommended at all . The computer did not work . The restarting even took a while . Poorly made.

The protection plan gives me peace of mind while using and maintaining my new computer, but a bit pricey.

Only giving a 3-star review because I haven't used Geek Squad. Hope I didn't jinx it.

Works just don't like the fee charged. protection is a good thing to have.

A bit pricey, but so was the laptop. Hard to invest this much without some long term protection.

I thought the price was a little steep. I'm hoping I won't need it the protection plan though.

This is only for if you break something I guess, not if you have questions or need tech support.

So far I have received no assistance from Geek Squad. I can't get anyone to respond to my requests for help.

Good idea to get this. The insurance is worth it. We always get it.

Had trouble with the TV going black screen. The big help was call the manufacturer- disappointing