Customer Ratings & Reviews

I haven’t used the service but it’s an extra that I enjoy.

Did they best to help me with my problem, even after my mother board got changed.

This was simply a purchase with not much of an explanation

I bought this very expensive HP laptop, over 2k, for whatever reason the charger stopped going into the laptop so I had to take it to Geek Squad to get repaired. I rarely use this laptop, doesn't even leave my office. Got the repair done several months ago, I go to plug my laptop in, and I have the same problem.

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Typical extended warranty protection. I haven't had to use it yet.

I have not used this service, I hope is good if and when I need support.

Biggest waste of money and Buyer beware. Purchased coverage for a chromebook. The chromebook fell off a desk and broke the hinge. The display works. Now they are asking me to pay additional $ 395.17 to replace the lcd display. The display worked fine when I turned it over to them. I have been on the phone well over 1.5 hours. The warranty only covers to a specific amount. I purchased the 2-Year Accidental Geek Squad Protection. They do not honor their own statement " If you accidentally damage your product while handling it, we'll take care of it. Enjoy peace of mind knowing that you're covered if the unexpected happens."

I havent had to deal with them yet!! Nice to have the back up help

never had to use, made me fell better knowing i was covered just in case.

It's a little unclear at the outset what all is covered vs what isn't.

Don't trust Geek Squad, but always get the warranty.

Don't trust Geek Squad, but always get the warranty.

Doesn't really do its job they tend to break something when fixing my stuff

2 year accident geek squad protection for Microsoft Surface Book 3.

Laptop was less than a year old and was sent in for corner crack in screen. Was told not able to repair. Was given an instore credit for 2/3 of what the product cost and nothing was ever mentioned about the extended warranty purchased.

Went to get my laptop repaired, and was informed that my warranty expired! It would have been nice to receive a letter or a reminder that my warranty will expire soon!! Very angry I will never step foot in any of the Best Buy store ever again and I would spread the word ! Maybe in the future you could do something to help people that have too much on their plate and can’t remember everything and maybe I will change my mind and return.

Haha, I didn't need after all, so I can't really say if it was good or bad.

The agents mounted my tv with easy nom nom nom nom nom

The computer died and we purchased the extended warranty and they REFUSE to fix it I use to buy a lot from Best Buy but not going to anymore if I could give 0 stars I would