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  • Front. Geek Squad® - 1-Year Accidental Geek Squad Protection.
  • Alt View 40. Geek Squad® - 1-Year Accidental Geek Squad Protection.

Geek Squad® - 1-Year Accidental Geek Squad Protection

SKU:
5802906
See Details

Customer reviews

Rating 4.6 out of 5 stars with 12041 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 560 Showing 11,181-11,200 of 12,040 reviews

  • Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents told me they have to take my laptop for two weeks to get it fixed, because it is on warranty. I cannot afford to not have my laptop for two weeks, i need it for my college courses

    This review is from 3-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LENOVO laptop is an VERY good system. This is my second LENOVO laptop.

    This review is from 3-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Warranty's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a gamble to get the Warrantys. Never know when buying something new.

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Good if you dont have IT support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is good but much too slow. They had my laptop for a week.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • What was needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was representative of my requirements and met my satisfactions.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hello, Mitchellfr! Thanks for taking time from your day to let us know how we're doing. We always appreciate the opportunity to help! I hope you have a great day.

  • geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use this yet i will update later

    This review is from 3-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Geek Squad Services Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up a laptop that was sent out by Geek Squad. I spent over an hour because they misplaced the charger to my laptop. Once I got my laptop home, they still had a default password on the laptop so I couldn’t get into it. Had to go back the next day and waited over another hour because they had to reinstall windows.

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my laptop in to have the info backed up on a flash drive and they lost my computer! Now they say they won't replace it.

    This review is from 3-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Good for "just in case"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not needed to us the GS yet, but if I do, glad i got the coverage.

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Do you really know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow I called for assistance because my screen went black the Geek Squad guy asked if I had all my wires plugged in correctly on my laptop I then informed him again it was a laptop and only the power cord was plugged in kind of hard to reverse plug it if you understand. Then he wanted to know if my screen Was working after I just told him it was not. Wow! layoff the eggnog. Not happy at the moment.

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • This product does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have not had to utilize the warranty so not sure how reliable.

    This review is from Geek Squad® - 3-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Smart but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not cheap but necessary when it comes to expensive electronics.

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope to use this as I've used in the past rarely.

    This review is from 3-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Good Product Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection gives me the peace of mind that I need for my computer.

    This review is from 3-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • WOULDN'T EVEN HELP REPLACE A FAULTY CHARGER.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am LIVID. They have been giving me the run around since BEFORE CHRISTMAS when this charger went out. It is now the beginning of FEBRUARY and still no charger in site. It shows the people at the local Geek Squad put in the order but alas, still no charger. SO I AM BASICALLY PAYING MONTHLY PAYMENTS ON A $1000 PAPER WEIGHT WITH A WORTHLESS $300 GEEK SQUAD WARRANTY THAT IS SUPPOSED TO COVER LITERALLY ALMOST ANYTHING. With Great Buyer's Remorse, Tom

    This review is from 3-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Nice attention

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, geek squad always solve the problems

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Ok plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a good experience in the past with my Mac laptop.

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking the time out of your day to share your thoughts with us. We’re sorry to hear that you had issues in the past with your MacBook. We would never want anything but the best experiences. We hope you give us another opportunity to better serve you in the future.

  • Pricy compared to other extended coverage plans.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a bit pricy for something you my or may not use.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a chance to review already but I keep on buying the accidental protection for three or four devices now. At the end of the day it doesn't pay off. You pay 100 + 200 + or 300 + for them replacing your battery that if found in other stores is much cheaper than 100. Most of my experiences they either delay the device so warranty expires or fix and break other items, or don't fix issue.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Fair value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really worth the price. Manufacturing warranty is good enough

    This review is from 3-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
Page 560, Showing 11,181-11,200 of 12,040 reviews
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