Customer Ratings & Reviews

Tried to get my laptop fixed under warranty. No one on-site was available to fix it. Have to wait 2-3 days for a software reset.

I just prefer to buy the insurance protection elsewhere.

Haven’t had the need to use just yet but - the added protection is for assurance especially since I’m non- tech savvy !

If u skip or forget to pay a year then it's voided. Most computers don't have problems untill year 3-5.

Very disappointed! I bought this protection plan on three different laptops and the first time I need to use it I want to send my laptop away to Kentucky for two weeks and I will lose my job over it because I work from home I need my laptop. It has a manufactures defect but yet they’re still not willing to replace it!

I was dissapointed that the first incident canceled the remainder of ther service.

Geek Squad has been useless in their communication with the replacement of my defective PC. As I write this, I am at just about 2 hours on hold to speak with a rep as their online chat was useless. My small business was at a standstill thanks to BB and their Geek Squad.

Was tossed around to 5 different people on phone to see if they woould honor my protection plan that recently expired this week. Could not get an answer! even the clerk at the best buystore for geek squad could not help me get an answer. Waste of time and waste of money- horrible customer service.

A simple issue associated with editing videos could not be answered via chat or phone call. I was extremely successful via YouTube

I had my laptop screen crack nothing here happened and they nor the manufacturer covers anything. Don't waste your money, it's a waste when I was told it would help if dropped by cashier etc.

Repair that was completed in past did not fix the issue with charging.

They repaired 2 laptops for me at different times. Both machines constantly frooze, When I took them back, even though this was a result of them fixing the screen counted toward my protection plan.

The hard drive was the only thing they replaced, and it didnt work but the wait there is forever so i didnt come back

Geek Squad needs some help in communicating with customers. Disappointed in anticipated times given by agents. I hope if I do experience an issue, it goes better than the set up!

Tried to get a power cord replaced waited for 4 hours & 2 hours on hold and was hung up on both times. They sent me the wrong power cord and Best Buy would not replace the cord at the store. They insisted I go through Geek Squad to get a replacement. Poor customer service and yet again Best buy does not stand behind their vendors, products, and fix there mistakes. I had to buy the cord on my own.

If I could give zero stars, I would. I sent my laptop in for a cracked screen, when it came back the internet card was damaged. It went out again for repair and came back with 2 more issues that it didn't have to begin with. When I brought it home, it was fine. REALLY!!!!!!!

Everytime I bring my laptop to get repaired I recieve it worst than when I bring it in it happened 2x already that they had to replace it for a new laptop

I've tried to use the Geek Squad twice over the years and both times they made a mess of both my office and my problem. There are now, finally, options, and I choose to either call one of the other services available or just ask a friend for advice.

honestly i would get it again because it does give you a big discount but you have to send it to the company and it’s a long eait

Sucks. Dont purchase. My computer inset mouse pad stopped working. I was tol yes this purchase would allow an even exchange. No they need to take my computer for three weeks....no. That is not what i was told.