Customer Ratings & Reviews

I felt tricked into buying this service after Geek Squad deleted background report that would generate where the malware populated, as if they knew it might show Best Buy free product as the culprit

Was told when I purchased 1yr extended warranty, that I would be covered for 1yr from Manufacture, then 1yr from BestBuy, but when it stopped working 14 months later, Best Buy said no the warranty from BestBuy was only good for the 1st year at the same time as the manufacture. Never again will I trust BestBuy!!!

If the Geek Squad can’t fix the problem they have to send it away. Then they’ll sell you another protection plan that still doesn’t cover the problem. Luckily my first plan included a refund, no store credit. However, the item is discontinued at Bestbuy. So I have to pay $2500 out of pocket at another store.

They have had my laptop for a month +, no phone calls and cannot get anyone to talk to on the phone. Poor customer service. They act like I am interrupting their day!!! TOTALLY WORTHLESS!!!

I never used it! A couple of months after it expired my computer went out on me so that sucked, I did not purchase it with my new computer!

I purchased a Laptop computer and extended Warranty, but Nothing is available in Print; not Warranty or operating instructions! Phone transfers and long password changes every time I call, so can't access online.

Thank god I never had to use the geek’s squad God bless

it's a great idea to buy this protection incase an accident does happen. however, i have not had to use it yet so i cant say it has come in handy yet. great idea though

They usually never help me with nothing. Last time they said my macbook digital board was broken and will cost me $1,125 for the fix and guess what? I didn't go thru with the fix and went home and two days later my computer turn on and is still working fine.

Chromebook hinges wore out. Took back to Best Buy for repair and the tech slammed lid and cracked screen. Unrepairable so they did replace unit BUT had to repurchase protection for replacement unit at the cost of $200. Seemed unfair.

I haven't had to use them but i have a friend who used them.

I have only used geek squad once, but it was a bad experience. After having countless problems with my surface pro 7, I sent it in only to get it back 3 weeks later and be told there was nothing wrong. I am still having the same issues with it but I can not do anything about it. The laptop is useable but I would have liked if it were perfectly working and nothing was wrong with it.

Its all a trick , i paid over 400 for a 2600 laptop and all they tell you when something malfunctions is here is your store credit we can not give you money back so you end up stuck with thousands you dont need or want in store credit …. Disappointed

Ridiculous wait times and terrible service ended up canceling after 1 screen repair that took 1 month for them to complete

The protection plans are a must on expensive products, but they’re definitely not what they used to be. Especially when they stopped offering the renewal option for protection plans.

Peace of mind is so expensive! I hope to never have to use it. But if I ever do, I hope the experience is what I expect it to be.

wasn't worth the price, all that I was told would be included, was not and this warranty was worthless......STRONGLY ADVICE JUST NOT BOTHERING TO BUY IT

The touchpad is already malfunctioning after only 2 months!!! No amount of downloading &/or troubleshooting is helping at all. This website is a hot mess & i can't see any way to get help other than to call?! What year is this?! Why is there mo troubleshooting available online?!!!

Warranty fail... within 1st year. I bought additional coverage for 2 years. 2-4 weeks to repair for a computer I rely on for my living. This service is a rip-off! Never again Best Buy, never again.

Ordered this for an expensive laptop. Was not happy with the process. Just a few weeks after receiving the laptop it started to malfunction. It took over a month to get told they couldn’t repair it. Then they didn’t want to just give me the exact laptop as a replacement because it was not on sale that day. Not worth the hassle.