Customer Ratings & Reviews

Excellent tablet/laptop for my 1 year old. I bought it for him when it first came out a few years ago and i just bought the same model again as the hinges keep breaking which is the only problem I had so far. I had geeksquad repair 3 times which maxed out my warranty so i’m buying a new one again and restarting my warranty. Again, its excellent for kids.

Ive owned this laptop for around 4 years and its been a solid workhorse the entire time. It handles AAA games up to 2022 releases on medium settings no problem, and later titles as well if you crank the fan speed. Its given me no significant issues and is a fantastic bargain for the price. The fan noise is a little loud if you're playing higher end releases but that means the system is getting cooled so it's a necessary compromise for such a compact package.

I work in electronics. Since 1980. I never used to get extended warranties, as I can almost always fix something myself, assuming it would even break. Dirty contacts and cold solder joints years ago, to replacing BGA system-on-a-chip today. But in the last 10 years or so, the mass production of low-power devices means that power surges, manufacturing imperfections, and even the occasional drop (!) makes it much more likely to need to repair something, and that takes time, parts, and setting-up the workstation for micro-repair. There are rarely enough hours in a week to get scheduled things done, much less unscheduled. The 3 times I've used Geek Squad in the last decade were easy, helpful, and just a big time saver. I seriously consider it now on most big-ticket (and even 'medium' ticket) purchases. The coverage is also usually superior to other coverages, such as credit card or other third-party service.

Very good laptop for daily use. Fast performance, bright display and smooth multitasking. Battery life is decent and build quality feels solid. Happy with the purchase!

When they couldn't fix my computer they gave me a gift card for the amount I paid.

The peace of mind knowing my laptop is covered if it should meet some unforeseen accident is priceless

Geek Squad has made my purchases stress free. They are there when you need them.

Good luck finding a better group of individuals so knowledgeable to help with the ever changing world of technology. It's always best to have people to lean on and this team will not let you down!

Amazing machine. I like it a lot more than expected. When I first unboxed it the backlit keyboard had some keys lit while others were off. After a bios update and windows update the problem resolved itself and everything works. Afterwards, I ran a timespy benchmark to validate the 115 watt 3070 GPU and it is in fact a beast. I scored 10,935 with the GPU and 9700 with the processor. I was simply blown away. This is near desktop performance. On top of that the LED light bar is pretty cool when have it chilling lid closed. The keyboard and trackpad are both solid. I've tried the G15 zephryus and G15 TUF with a 3070. TUF was the slowest, the zephryus has a garbage speakers and soldered ram which bothered me. This seems to be heavier, but believe me its not that noticeable. Personally, I have this docked most of the time as it displays content on my external monitor.

It is great to have, gives me a sense of security especially when the younger ones are using it.

This service is only available in store so be prepared to bring your device into BestBuy and then wait for an available technician. I gave up on waiting after over 30 minutes and flagged a regular employee for help. I ended up returning the device I initially purchased in favor of a different device that better suited my needs. The Best Buy salesperson was quite helpful and knowledgeable whereas I don’t know how Geek Squad service may rate because I waited half an hour and then gave up on using their service.

I'll be traveling with this laptop so the peace of mind is nice. There has been no need to use the warranty yet, if that happens I'll update the review.

Never had any issue they fixed and replace tv and laptops. Nice to have instead of mailing it like other places have u do.

They helped me with my computer when the touch screen went out and it was covered by the warranty.

I have not had to use it after owning my computer for over a year. It is a good deal should something happen

Love these guys. They are so helpful and friendly. I always have the utmost confidence in their knowledge

I love this laptop. The I have had no issues with software compatibility and the battery life and screen are highlights for me. I have owned several Microsoft Surface devices and this beats them all. My only problem is the finish color and material. I have never had a device that showed so many fingerprints. I wish I could find a good wrap or vinyl cover but I would need to even cover the track pad. Prepare to constantly wipe it off.

It’s alright the employ’s aren’t to difficult about it when you got to try and report a problem with your product

I always buy these warranties from Best Buy and when I need to use them, the service is always prompt and helpful. Always buy the warranty!

I bought for one product and they showed me how to get all my products covered!