Customer Ratings & Reviews

Great service.they were nice and very helpful.profesional and knowledgeable.

I’m not sure what this covers. Everytime I have an issue they keep telling me I have to purchase more protection. So what does this cover?

Excellent service at the store! The app easy easy to use !

The squad worked fast and are very knowledgeable. They fix my chomembook.

Worked for everything I needed except zoom meetings. I never could get the camera to work.

perfect size for my step daughter, she loves it she plays roll blocks on it and everything has been working perfectly fine and she's able to do school work on it .

Not bad for my kids distance learning. fast shipping.

Absolutely necessary with prices being what they are today. Best Buy backs up this protection 100%.

Didn't need to use this but good have just incase, especially with kiddos.

Great support by the Geek Squad. Bought this for peace of mind with my new laptop.

I called the local store at 10:39 am (3/22) and spoke with Yolanda, who said she was not at the store, but from corporate and was immediately dismissive of my situation. I explained that my ankle was broken in multiple places, my computer was damaged in the fall, and I had purchased a new computer from the store that I needed today for work. Unfortunately, she was quite unhelpful. When I mentioned that someone was coming to pick up the computer, she insisted that I needed to add them as an authorized pickup person. I explained that I couldn’t figure out how to do that and needed alternatives, Instead of assisting me, she focused on explaining why she couldn’t help. She said it was more important that I understand “why” than to receive info on how to get my computer today, that I already paid for. When I expressed that I simply wanted assistance, she responded by stating that I would have to cancel my order and that I would have to wait until Thursday (6 days). I live 6 minutes from the store I bought it from. Feeling uncomfortable with our interaction, I asked to speak with someone else. Yolanda insisted that she was in charge and that no one else could assist me, as she was the only one in that position. After much frustration, I finally managed to figure it out and requested to speak with someone from the "Geek Squad." However, she again claimed that was also her department. After some persistence, she finally transferred me. The experience was incredibly frustrating and left me in tears, with my heart racing. It’s essential to have alternative contacts available for customers who wish to speak with someone else.

Great service all around Gives me comfort knowing my purchases are covered

So far so good. The laptop arrived clean and looks like new. Will update if issues arise.

Always great to have! Covers all the mishaps that would out you $100s of more dollars

Do not buy. Super sluggish, loud fan even when I am barely doing anything, very deep keyboard (and noisy) and even when typing there is sometimes a delay. Don't be fooled by the the i7 chip, it's still only clocked at 1.7 Ghz, so it's not a fast computer. I will be returning and upgrading.

It is great to have this for when we have issues with the computer.

Best way to protect your laptop , so glad I got the coverage

Very fast and clear laptop. The team was very helpful.

cant wait to use this thing at home. I wish the employees werent so rude at the stores.

Cracked screen took 3 weeks to send out and get repaired. Came back and then wifi didn't work. Turns out they damaged the wifi card and antennae when replacing the screen. Will have to send off to repair. They suggested we buy a wifi extender and it would work for now then we can send it out after College semester is over, but then 2 days later, laptop crashed with fatal error. They have to send it off again OR for $190 I can buy some other service and Geek Squad can fix in house. !!!!! SCAM!!!! Avoid!!!