Customer Ratings & Reviews

My son had his computer knocked out of his hands at school. The computer screen and case were cracked. The geek squad had it sent to be repaired and it came back good as new quickly.

I purchased a new laptop from Best Buy and accidental/extendeded waranty because i have purchased 4 or 5 reconditioned laptops in the past few years and was advised to do as I did and I AM STILL GOING TO HAVE TO SEND IN MY BRAND NEW DELL IN TO BE REPAIRED AND BE WITHOUT IT FOR 2 TO 3 WEEKS! I am so extremely disapointed that i am dealing with this, considering when i discussed the extra 120 dollars i payed ditectly to best buy only because i was told it would never have to be sent out! I was considering whether to purchase the dell or the geek squad becuase the guy blaitantlg lies to me about multiple aspects of this laptop! The otignial price for this machine is more than my car is worth! Im a midle aged widow single mom taking care of my husbands mom!I am not who has money to buy another laptop because it broke the bank to spend this 600 dollars on the clearance laptop! It was on clearance and open box, and originalt price being over 1100 dollars and came with no charger, which is ridiculous to tell a customer that "its an opeĺn box so if it does not come with one i had to buy one. Furthermore the keys stick from day on and now some keys do not work and it needs to be sent out to be repaired. The geek squad associate that looked at the laptop wjen i brought it to be diagnosed to however, was very nice and seemed to be compident but i am wishing i would have know this beriee any if this because i would have never .

Haven’t had to use this extended warranty yet but I understand that Best Buy protection products are in another class when it comes to honoring warranties.

Haven’t had to use it yet, but worth it for those just in case moments

Adding geek squad support was easy. My experiences in the past for service have also been good.

So far so good. Runs smooth. I’m not very computer friendly but I’ve managed to get through.

Bought for my Sister, as she got her 1st computer and as I do not want to be answering a gizzioln questions, or have to go over and fix things that she might screw up, this is peace and assurance in a program. Just wish there were more Geeks so they could handle issues quicker. The staff are great, professional, and always precise and accurate in there communication.

Best Services and I love this Chrome book. I am buy all laptop and TV from here.

Answered all the questions that I needed answers to very informative. Thank you very much.

Piece of mind!! Priceless! I won’t ever buy another laptop, PC without this service. Haven’t needed to use it but know I’m only a phone call a way and the coverage is to fix it or replace it. Short of throwing it across the room this has it all covered!! Great team of guys and gals that make it happen.

always super helpful, feels good to know i dont have to worry when i have issues

I haven’t needed Geek Squad because my son used to work as one.

We had to use this within the first few weeks because the laptop cover, we bought along with it, damaged the screen! (The canvas straps got caught in the laptop when it was shut.) I definitely recommend buying Geek Squad Protection. We bought the 3 year plan, and with two kiddos, it sure brings peace of mind!

I buy the insurance for any device I carry around a lot. I learnt my lesson once when I had liquid spill on my keyboard and the device died. Money down the drain. Best Buy's insurance is pretty good, they don't actually replace the item, but they give you the money back in a Best Buy credit and you can buy anything you want. Not perfect, but still better than a total loss!

This was a must when purchasing a new laptop to be used for school work, saves a lot of worry.

The sale clerk was not pushy. The sales clerk was very knowledgeable and friendly.

Service is excellent every time I visit and that is frequently staff is always friendly and knowledgeable

Looked for a replacement for my macbook air. Using for every day and school use. Highly recommend. I know its pricey but I got it on sale and its worth the investment

I always wondered about the Squad. This time, I was pressed for time and needed my new laptop set up fast. They did it overnight and it saved me hours of problems. Then when I had another glich, they fixed it right away. The added feature that they will service all my computers is a wonderful bonus. I am sold on them.

No better team to have behind your back will help with anything you need