Customer Ratings & Reviews

Love the geek squad service. They are responsive when needed

The longer warranty’s always are the best to me and works the best

Whenever you buy a laptop, getting an extended warranty is a must. You're moving this expensive piece of equipment around and anything can happen. I've had to bring my laptop in twice, and twice Geek Squad had fixed my machine efficiently and effectively. Really glad I purchased it, will absolutely do it again.

I love these Geek Squad protection plans! While I have not needed it for my recent laptop purchase, I used it when I had to replace my 50-inch" plasma TV. No quibble return and I was able to replace my old TV with a newer and larger model. This is definitely a good plan for the more expensive purchases.

I purchased the accidental protection for my ASUS Chromebook due to having little ones in my home. However, I am hoping I don't have to use it.

I have had them look at two laptops so far. They were able to solve problems on one. Very quick service and I was satisfied. The other one had broken hardware too bad to fix. I plan to take another system for checkup and to optimize the software. I am confident they will do a good job.

Geek squad was super helpful in replacement of my charger. Process was super quick and smooth.

Bought a laptop for a kid, school purposes. Laptop stopped working for an unknown reason and this protection plan allowed me to walk into the store and do a product switch with very little questions. I buy it for all electronics now.

Needed help with my computer and the staff was quick and reliable

I saved so much on the laptop because my salesman directed me to a lower-priced model with more features that I thought the additional warranty would be worthwhile. It will take a few years before I can review its usefulness.

Haven't needed yet but they were helpful when i decided to add plan after i left store. Not computer savvy so knowing i can call anytime is a blessing.

I love the comfort of knowing if something happened to our laptops theyre ready to help quickly resolve our problems. Same wsy with the tvs.

my hard drive crashed on my laptop that I purchased from a different retailer. They were very helpful on getting me the information and helped pull all of my files and pictures off of it. So I was grateful that they were able to do that. It was more than I expected over $100, but over all worth it. Lesson learned- make sure you back up with external hard drive.

We buy all of our computers and electronics at Best Buy just for the Geek Squad protection. I highly recommend it. I work from home & primarily use a laptop. I can't count the number of times over the years that this warranty has saved me. + I have never had any kind of problem w/ having my damaged computer replaced or fixed with this warranty.

I'm extremely pleased with my purchase, I've always liked Best Buy

Works great and gives me the piece of mind that I needed for my expensive purchase.

Agents were able to explain the protection plan to me as to how it will work. That if I lose my receipt, I can use my phone number to look up the plan.

They fixed my laptop even though it took long I still didn’t care because it was getting fixed and they also fixed the parts that I didn’t ask to be fixed

Always very pleasant and helpful. There is never a line.

Haven’t had to use as yet, but glad to have this availability. Haven’t used very much as yet but, starting classes so expect to have questions & hopefully few, to no issues.