Customer Ratings & Reviews

Given the mixed reviews of an HP laptop, I decided to include this for piece of mind. It is possible that it will expire before I'd need to use it. However, the laptop is not cheap - upper middle of the road in terms of price. The reviews were mixed with good and bad but mostly good. So far, this protection hasn't been used, which is good news! Because of Best Buy's price match program, the laptop price was adjusted and so was the Geek Squad protection price.

Staff was amazing with there recommendations for my new laptop

Is a super important tool for the computer. At the moment not have to use.

I purchased this for my daughters dell laptop. I feel it's crucial to have this on not only this new laptop but on all purchased electronics, furniture, vehicles, tools, etc. I couldn't let my daughters laptop fall victim to a virus or an accident or something and her loose everything for school!!!

I always get protection as a precaution for my children.

Great service and they had a great way to manage a way to help me or provide me with more than enough solutions to make me feel happy and relieved about my situation.

Ive had incidents where i accidentally spilled soda on my laptop, dropped and cracked the screen, keyboard would wear down and in all situations theyve replaced my device. I sould recommend this tk anyoje buyind a pricey laptop

I haven't had to use them yet with this but in the epast great experience

Definitely recommend to buy the Protection! Worth every penny. My laptop was damaged and all I had to do was pick out a replacement. Of course I had to go through the process of them “trying” to fix it first - and even that would have cost extra without the plan. I always buy the protection plan on high priced items. It’s the main reason I shop Best Buy!

It’s very easy to setup an appointment with GeekSquad. I’ve had to use them twice for a broken screen and broken usb port on a laptop.

Great product. I’m glad I purchased this and I’m praying I don’t have to ever use it.

I’m so glad i bought this because my daughter is so clumsy and breaks things quick i’m glad geek squad could help!!

The service was very helpful. Detailed on my needs.

I have had the computer for less then three months and the battery just depletes on Overwatch alone, cant even last one match without plugging it in so now i was able to get it all fixed and squarwd aqay !0

I have not had to use it and I hope I never have too but last year I bought a Chromebook and didn't get the protection plan and then it brought as I am ended up with a very expensive paper weight

The quality of this laptop is great. I was skeptical at first when purchasing but after using it, I must admit that it is above my expectations!! Affordable and reliable!!

I recommend this for anyone purchasing any electronic item or product that you may need technical support for. It always helps to have someone else's help when it comes to these things.

Haven't had to use the Geek Squad services on the new laptop but have always been satisfied with the quality of the team's work in the past. Purchasing the extended warranty was a no-brainer given the exceptional price of the HP laptop.

Have used thisbin the past geek squad has always came thorugh for me!

Love the reassurance of having this on all that I have. Works and feels like a breathe of fresh air when you have little children and pets