Customer Ratings & Reviews

This is worth it if you have any electronics that are over $1,000

When I first bought my computer I was told about this service and I agreed. I thought I was covered under this plan until I discovered I was set up with The Geek squad total tech support plan that did not have accidental coverage. Not until I took my computer in for repair and was told I was not covered for repair. I had to pay a nonrefundable $85 to be shipped, and told I needed a new mother board for the cost of $600.00. Some of the associates that work in the store do not know their own policies and services well and should be coached on products and what they cover. Its too late to cancel the total Geek squad protection plan because it auto renews annually. I now have the accidental coverage plan after the total loss of my first computer and misrepresentation of the product that was sold to me.

Haven’t had to use this yet but I’m glad I purchased this one year protection plan. Now I know my computer has protection for anything that could happen

Glad I purchased this. I'm very happy with my decision

I feel I can rest easy cause pretty much anything that could go wrong is covered. I like that feeling. I have had to make use of it yet, but From everything i have read their service is great!

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

The agents were able to help me replace a new pc with another. The first one I purchased had Windows S and I could not load apps. Once the exchange, they switched my Microsoft Home and Office over. I am not sure how, but all 3 uses were used up though. It took overnight to finish the job, but it was finished by noon the next day. The wait seems long sometimes.

Haven’t had to use the geek squad for the Chromebook because it works seamlessly but geek squad is great.

Because of this insurance is the reason why I get most of my stuff from Best Buy this insurance is very excellent and no hassles with filing a claim because you take it straight into Best Buy any local Best Buy or any Best Buy you want to go to and they will take care of you

Feel very safe..... ..............................

Good to know I have this extended warranty. I couldn't get the extended warranty offered by Asus on the laptop I bought from Bestbuy. Asus excludes laptops sold by Bestbuy from it's extended warranty program; which can be the same length and approximately $200 less.

I bought this plan for my HP laptop. Just 3 months later my touch screen was damaged beyond repair. The Geek Squad protection plan provided me a gift card in the amount of the purchase price to buy a replacement laptop! Yes, I bought another Protection Plan for my new laptop.

Love the geek squad. They were able to completely fix my laptop after spilling a gallon of water on it. It has been three year since then, and my computer is still like brand new

They are the best at what they do thank you Greek squad

I have two little kids who like to touch my computer. With it being touch screen, the two year protection plan seemed essential and it covers so much!

Who doesn’t like warranties in case of mishaps or theft in some cases

I worked for best buy and helped the geek squad out. They are awesome and the best at what they do. I made sure to purchase the geek squad protection for my expensive laptop because I feel safe knowing geek squad has got me covered even if my morning coffee doesn't and trys to take out my laptop.

I haven’t had to use Greek squad on the new laptop but we did last year I believe it was last year on our washer. They was able to come out right away and was friendly a was able to fix our washer quickly and explained to us what was going on. I would recommend having geek as a warranty

So glad the associate talked me into buying this. My daughter step on my laptop by mistake and it was fixed completed with no problems and no extra cost. Truly a life save

Even though I couldn’t get my laptop to work I appreciate the geek squad for being straight up I’d end up doorway too much to repair it eas better to replace