Customer Ratings & Reviews

Love this hp Chromebook. Holds a good charge and works great. Employee was very helpful and kind. Great value for this laptop. Highly recommend.

I am very accident-prone, so when I bought my new laptop for school I really wanted to make sure it would be safe. I always recommend getting protection on big purchases.

I'm glad to have the geek squad on my side if anything happens to my new computer. I won't take my computer anywhere else but to them...

I went ahead and purchased the $140 for one year warranty. Hopefully if anything happens to my computer there isn't any fine print and they actually honor the warranty. Otherwise the $140 is extremely high, I think. On the other hand, hopefully I never have to use it. I'm going to mark "yes" for if I would recommend to a friend, which I am still on the fence about. It's a required field, so I have to pick one.

I'm glad I do have BestBuy's two-year protection plan. Anything can happen with laptops, TVs, cellphones, etc.

I almost always buy the product protection even though I have the TPP from Geek Squad. You never know, especially with grandkids around when they might spill something or accidentally (hopefully never happens) they drop something on my laptop which is what is covered.

this is a good option protection after the manufacture warranty expires, protects you for anything can happen during the normal use, the bad thing is that even they sell is international is not. just not easy to have the protection on a trip or international travel, yuhae to wait until you come back to USA

It gives me comfort knowing that this protection is available.

Best Buy determined my laptop met the criteria for replacement, since it completely failed after about 4.5 months of use. However, these warranties are STORE CREDIT or REPLACEMENT ONLY. The terms — which aren’t well presented and are buried in 500+ Q&A entries or an obscure online PDF — show that they do not do cash reimbursement. This is disingenuous. When you’re buying the warranty, the product page proudly lists all the benefits, but never mentions that they don’t do cash or check reimbursement. Why hide that fact unless you don't want people to see it? And it gets worse. The warranty (depot) people tell you to talk to the store for anything even remotely related to replacement or reimbursement. When you talk to the store, they tell you that if you want any change in your warranty reimbursement or resolution, you need to talk to the depot. It’s absurd, anti-consumer, and dubious. At best. And here’s another one: if you call your local store number— you get the main call center. You have to press the right buttons in the automated menu to talk to the right person in the right department, who will then transfer you to the store. Yes, you are, in fact, meant to get the runaround. They just want you in THE STORE. I will tell everyone: do not buy anything that requires a warranty from Best Buy. Valuable products need warranties, and once you buy one from them, you’re trapped in their ecosystem and forced to keep doing business with them in the future. If you want a warranty for the replacement?? You’ll be right back on this page again.

Geek squad always had my back. Only had to use them once in the 2 years but it was the easiest experience and they got me back working from home in less than 24 hours.

I will always get this protection service on electronics I buy at Best Buy. After my new t.v. developed a line in the screen after only 6 months, the model I had was no longer made or available. Best Buy was great about helping me and making sure I got a comparable replacement.

Hey, what's a purchase at Best Buy with out getting Geek Squad service plan. You cant go wrong when purchasing the plan. Their there for you. Trust me you'll have questions and accidents do happen

I am so happy to have the geek squad protection. I cant even tell you how many times I have used this. It is beyond worth it to have this you never know what tech issues you may run into that you will be assistance with.

I have been very satisfied with Geek Squad Protection! It was the best protection imaginable when my daughter's expensive laptop turned out to be a lemon and they fully replaced it! Will always purchase it for technical items and appliances!

Purchased this to cover my laptop. I broke the one I had previously and used this protection it allowed me to purchase another one covering the cost of a the previous device. I had to cover the price difference of the new device. Very worth getting

Every time I think that I will not need Geek Squad protection something proves me wrong... It is pretty much a must for me...

Love these guys, always a breeze when needing something repaired or serviced. Thank you so much geeks!

The extended warranty and service offered by Bestbuy has saved me on more than one occasion. If it can’t be fixed, you get a replacement or your money back.

If you buy something that is valuable you have to get protection so you wont have to worry about breaking it and having to buy a new one at the same price again. This is much needed if you know you will have regrets if your device accidentally breaks.

This protection plan for Geek Squad is highly recommended for those who want their electronics worry free. Everytime I bought some pricey electronics like laptop, I always bought this protection plan. Whatever happened to your gadget Greek squad will cover you.