Customer Ratings & Reviews

Best purchase I ever made. Being a student and panicking when your laptop starts to dysfunctional and with COVID, everything Is remote. Thanks to the total tech and geek squad support, all my worries were taken care of.

Love how easy it is to setup and use i needed this for school and work

I have not been required to use the protection plan but enjoy the piece of mind that if my laptop begins having issues Best Buy will repair or replace it in a timely manner.

The agent i dont remember his name he was the GM of the Logan, UT store though. he was so professional, knowledgable, patient, and made the process so smooth and easy.

They worked very quickly to replace my laptop charger.

I'm glad I do have BestBuy's two-year protection plan. Anything can happen with laptops, TVs, cellphones, etc.

My little cousin comes over faithfully and uses my lab top! She says it works perfectly and she is always downloading and adding software! It stays bug free w/all my anti-viruses! Love it….!

For the most part it's a quality product, although sometimes the speed is less than expected

Purchased the 3 year accidental damage plan due to granddaughter using the Chromebook for school work and you never know what might happen to electronics. At least with the coverage, you have some help if an accident does happen and damages the computer.

Please but the warranty! Between lightning hitting my house and just stuff stopping working it’s well worth the extra money! Every time something happened Best Buy was good to me and replaced my items.

Geek Squad protection is always a must with my purchases. Never know when something could happen. Service is always professional, prompt, and thorough. Highly recommend! And, the Total Tech Support is wonderful!

They really knew what they were talking about and because I bought the 1 yr protection, when I took my computer to them to be inspected it was free.

I recommend Geek Squad support to everyone! They always come through!

I refuse to buy computers or have computers I am responsible for maintained by any other place. Chesapeake Square Geek Squad is an AWESOME group of people. Life happens, pushing the wrong button happens, having critters run across the keyboard happens, the Chesapeake Square Geek Squad has fixed them all

I haven't had to use it yet for my wife's new Laptop, but it's handy, and They make it right when it's needed. I've bought this before on some items, and BestBuy and the Geek Squad has always worked it out for us. Thanks!

The promise of being able to take my notebook to my local BestBuy when I have an issue is very attractive. I have not had to use it yet and I hope I never will but, if something does go wrong, knowing that BB has my back is comforting.

This is a great addition to have to protect your electronic what a deal

Recommend purchasing the added protection and access to the Geek Squad expertise.

The warranty replacement programs so far have worked greatbfor me.

My son has a tendency of not taking of his things. I reviewed the extended warranty & I am delighted with the coverage.