Customer Ratings & Reviews

I truly think investing in geek squad is definitely worth it, especially is you have a lot of electronics like myself. In the past few years I have purchased a laptop, 4K TV, kindle, new Samsung phone, google nest cameras and they cover it all!

Lenovo Yoga 7i 15.6. Sturdy laptop with premium construction and chassis. The I7 Evo processor from intel holds up well enough with some data basing and multiple active tabs. Gotta say definitely see a slowdown with any kind of simulators, games. What we all want is a 4K ultra book with a 1tb ssd 16 ram and Ryzen 7 processor with 450+ Nits of brightness. The brightness is mediocre in any kind of sunlight. I have returned this model for the 14 inch edition but it seems to have the same issues with brightness and ram. Lenovo don’t handicap yourself bring back the legion slim 7i and get thinkpad keyboards for all of your student, business and gaming laptops. Not trashing the build however it is not worth $1100 despite the overall build quality and reliability, this laptop has noticeable compromises in hardware and components. -T

Couldn't get my software up and running without the Geek Squad. Peace of mind is priceless, and in this busy season stuff happens.

This purchase was a good one and easy to decide. I was able to look and see wht i was buying after all my researching

This definitely came in handy!! Geek Squad helped me assess the damage of my device and send it out for repair. 0n 10/04/22, a young man, Nathan, provided EXCEPTIONAL customer service.

My laptop fell off a table which broke the screen. I took it into the Geek Squad. They sent it out for repair . I got it back in 3 days! Fast turnaround

A must have. With kids at home, you have the risk of spilling liquids or dropping the laptop. This covers accidental damage, so go for it.

Super easy to use and get set up on my device along with being able to use it in the future. Thanks BestBuy!

You never know when life throws you curve balls, It's always great to protect your investments. I haven't had to use my geek squad yet but its nice to know I have coverage.

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

Always good to know I have the Geek Squad Protection Plan just in case problems occur. It's worth paying the extra versus taking the chance of something happening and having to buy new versus it being fixed.

These always come in handy and are the reason why I love doing business with Best Buy! They can be a real life saver. I’ve had a camera go down, and Best Buy replaced it on my warranty with a brand new one and had it shipped to my house

Protección garantizada en cualquier momento o circunstancia

The Geek Squad confirmed the lemon status of a third laptop in 2 weeks. Immensely grateful that they didn't put me through hours and hours over weeks discussion before replacing the laptop under warranty.

I had one month left on my 2-year protection plan and my laptop screen started flashing. I immediately took it to Geek Squad and they sent it out for repairs. Everything came back as good as new so I’m so thankful I had the protection plan!!!

I always get a protection plan on technology because I actually had my TV (flat screen) start showing black spots during the warranty coverage and they gave me a brand new one because they couldn't fix it. Must have!

I always try to get insurance if I can. I haven’t had the chance to use it yet but what it says it covers is at a reasonable price for what you’re getting and it gives you a piece of mind.

Geek squad is a nice perk to have. Ive used them in the past. Its extra security for your electronics.

Protection plans as usually a good thing to get in addition to manufacturing warranties. Always check what coverage you have included.

Bro!!! Geek Squad is awesomeness! My TV stopped working on episode 6 of a 16 episode k-drama lol and they came and fixed everything. Crisis averted.