Customer Ratings & Reviews

For the computers we have bought at bestbuy this product has been wonderful. We got this and we needed after a year to figure out what was going on with the computer. They fixed it and now back to working flawlessly

I got this for protection. If something goes wrong hopefully they can fix it. Its for my peace of mind. Can't give it a five star cause i haven't use there service, yet. Time will tell. Oh, they did set up my TV and speaker. There was a fee for them to set it up.

The geek squad has been awesome for me. I appreciate the great attitude and understanding regarding my frustrations with my phone and computer. One of the most valuable services of Best Buy.

This laptop (with this configuration) cost $1499 on sale. At that price you're getting a 1k 165hz display, 16:10 aspect ratio, good I/O ports, and an overall pleasant gaming and viewing experience. The few quirks it does have are the motherboard being inverted, so if you ever wish to use the extra M.2 slot and/or upgrade ram you will have to get your hands dirty and most likely void warranty. There are workarounds on this of course, such as using an external SSD connector, if the previous method isn't for you. Just arrived today, will edit review the more I use it but so far it has been a pleasure to use with the 8-core i7 and 3060.

I have purchased products that have failed and they have been more than happy to help me. Great return and warranty policy, I recommend friends and family to make all there purchases at bestbuy.

I bought this plan as a homebound disabled person (for clarity) because you never know about computers and this is kind of pricey. Well, as luck would have it, about a month after I bought it, lines started creeping across one side of the screen. So I contacted the Geek Squad chat and explained yada yada.. BUT.. !!! There is nothing they can do for me!? WHAT!? Because I can't get my computer 60 miles to the nearest store (lol) I have spent over $500 on a plan made only for people lucky enough to have working legs. "Here at Best Buy we make it a priority to remind all disabled people that they can't get here and to buy our 4-year warranty plan so we can take advantage of them because they can't come here."

I haven’t had to use the warranty yet, but I purchased it for the peace of mind of knowing my MacBook is protected. It’s definitely worth having that extra security

I would give it 5 stars if it weren't for one thing. The limitations coming from the factory that prevent the hardware from working at 100% of its capacity. The screen does not shine at 500 units to protect the oleds, and the processor, which although it can reach 4.7Ghz, does not exceed 3.5Ghz so as not to overheat. in this image you can see the laptop working at its maximum rendering a 3D animation. See how the graphics.

There is no reason not to spend a couple of extra bucks to make sure you can replace or repair the stuff you invest in especially if you are clumsy or accident prone like I am.

I got this plan to protect my laptop for three years. I haven’t needed to use it yet, but it gives me peace of mind knowing I have coverage if something happens.

The laptop was very efficient for the years that I had it. The programs are all very useful and the screen is extremely clear along with the touch screen it overall is a very nice laptop for a beginner or student.

This type of plan would be so much better as an option that you pay for when purchasing your devices and that it kicks in upon your initial warranty expiration date. A Lenovo laptop that had a hinge failure occur just passed the plan coverage period would have been covered in that case, had the plan kicked one year from the expiration of the manufacturer's warranty. Now, I am working with my credit card company to see if their extended warranty can cover me in this case. Unlike many other people who had the same issue with these 2-in-1 Lenovo Yoga laptops, I gave my device occasional use since it was a secondary computer, treated it with lots of care, using a neoprene sleeve at home for storage or sturdier case when taking it outside the house, which is why it lasted me JUST PASSED all the protection time that I paid for up front.

I purchased this for an electronic device. So far so good and the Geek squad is outstanding in service, knowledge and performance! I can say that they are pioneers and the best in their business!

I had a major hack 3 years ago on an HP laptop and lost my laptop, all photos and my email address of over 20 years! I need all the help I can get!

This was purchased for college student. The 2 year plan will go through graduation, so we will be worry free!

Great laptop so far, expanded to max memory and added 2nd Nvme. Did had some issues where it would freeze if left along for long period of time, had to change settings, including going into the ASUS app to change settings it thinks are best (ASUS Bloatware may be the cause of the random freezing). After making the adjustments, laptop has been running smooth. btw I purchased Open-Box In regards to the purchase experience, I'm sorry to disappoint but staff wasn't the best out there, except for the guy at the register. I first had asked if they had in stock (Open-Box) and they were able to find it, they brought it and they immediately were wanting to close the deal, I asked if I could take a look at the laptop to see the condition (after all, it was Open-Box), they said because its open box, they can't open it. (This is odd to me since it's Open-Box not New)..... I was debating and not feeling it. I inform that I was going to look around and if they could hold it. The person gave a look of unhappy because I delay the purchase. After, went up to the register and asked the cashier (different person) I had the laptop, he brought it over, I asked him if I could see the condition, he said sure, it's an open-box so no problem. I took a look at the laptop, turned it on to ensure everything worked and asked about return, etc.... all good. Then the manager on site, heard when I declined the Geek Square Protection and was insisting, stating things like if I were you I would get it. I simply said I work in IT (having a background of dealing with laptops to repairs, etc...). He then made the smirk of "Oh, I didn't know IT could get parts". Very poor job at sales, except for the cashier which was friendly.

Excited to have this in case anything happens with my laptop, I'm not the savviest with electronics but know I will have help if I need it.

Im upset that I brought a laptop into Bestbuy to have a touch screen replaced under a 3 year purchased bestbuy warranty plan to Geek Squad. They informed me that laptop would have to go back to manufacturer for the repair and would take 2 weeks. Laptop was less then 2 years into the bestbuy warranty (purchased 12-19-2023) and after 3 weeks of waiting I didn't receive any confirmation from them of repair complete. I had to reach out to them to find out that laptop will have to be replaced but a refund of original purchase price will be given back minus the warranty purchase cost. Secondly, my original laptop was now gone and i'm unable to move data to new laptop. *(where did it go and why??? It still worked and only the touch screen was cracked but still was responsive to touch) Third, my model is no longer available and I have to upgrade to the new model that is $350 dollars more plus a new warranty that is $300 dollars. I didn't purchase a warranty to come back to a location to purchase a new laptop and also a warranty because the manufacturer couldn't replace a screen that was still working. Im confused and feel swindled. Where is my old laptop? Where is my replacement.....not , here is your refund for original purchase, minus warranty and you will now need to fork over almost 700 to get the updated model and warranty through us.

Never make a big purchase without a Geek Squad warranty. They are the best!

⭐⭐⭐⭐⭐ “Perfect Laptop for Nursing Students and Professionals!” I recently purchased the HP OmniBook X Flip 2-in-1 from the Warwick Best Buy, and it has been amazing. The build quality feels premium, the screen is bright and sharp, and it runs fast and quietly. this laptop has made studying and charting so much easier. It handles multiple programs smoothly, boots up in seconds, and the battery lasts all day. I love being able to flip it into tablet mode for notes or class presentations. Overall, it’s lightweight, reliable, and powerful — exactly what I needed for work and school. I highly recommend it to anyone who wants a dependable and stylish laptop. Five stars all the way!