Customer Ratings & Reviews

Hey the Geek squad protection is really good. I got three years for $75 and it broke twice. Usually when I fix these issues it costs $100.

OK I love the geek squad. They are worth every penny. I purchased the service because my son breaks everything. He’s 12 or he loses it. I had to use the geek squad to restore his iPhone because he changed his password and forgot it. They were able to help me as soon as I walked in and they solve the problem while I waited. Then I had to have AirPods replaced, that was also super efficient and everyone was very friendly. Thanks geek squad.

Peace of mind or fallung asleep while drinking that energy drink! The Geeks have yoyr back!

easy to get in contact and get devices repaired. I have had zero issues

I purchased the service to go along with anything if my granddaughter had problems with either setting up the computer or if something goes wrong I think it was something that everyone should consider when purchasing An electronic.

I made the best decision when I went into Best Buy to update and purchase my new devices. Each and every one of the Geek Squad that I spoke with and asked questions were knowledgeable, professional and patient. No matter how many times I asked a question for clarification they provided me with answers that I could understand along with numerous suggestions. I will never go anywhere else to purchase any technology! Keep up the tremendous work!!

Good communication from the team, able to schedule appointment with no problems

Had a problem with my new laptop. I took the laptop in. The tech explained I had shut down during an update and it could not complete the operation causing the unit to not turn on properly. The update was running in the background, and I was unaware the update was running. had only had the laptop for a few hours when this happened. They scheduled a Tech Appointment immediately. the appointment only took a few minutes, was totally painless. And the Tech resolved my problem right there.

I always purchased the warranty for any laptop I purchase. I usually need to use it at least once. This time the touch screen on my computer stopped working and I was able to bring it to Geek Squad and they shipped it off and the screen was replaced free of charge. The downside is that I found it surprising that Geek Squad could not do a screen replacement in the store and would need to ship it off and I would havento wait 5-6 weeks (supposedly due to COVID) to get my laptop back.

Buying this saved me soo much money. My kid has managed to not only completely break one laptop but damaged the second one I got her after I replaced the first one she broke. When they told me they couldn’t fix her laptop I received a very large amount (the original purchase price of the laptop) on a gift card so I could afford to purchase a new one. I will never buy anything ever again for her without buying this protection too. Total life saver!!

Great insurance against accidental breakage. I have been able to get a new computer for a much-reduced price when my computer had unrepairable damage. I was exceedingly please to have this protection. It costs a little more when purchasing the computer, but it proved to be a life-saver when the computer was damaged beyonf repair and I got a new computer almost free.

Havent had to use, thank goodness but i had one before on my tv. My tv kept messing up and they came out once to fix and it started messing up again less than a minth later. They replaced it with a bigger size brand new tv. It worked. Just didnt like that the insurance wouldnt be switched over to the new tv, but cancelled.

I always buy my laptops at Best Buy. Part of the reason for that is because of the available warranty. I travel all the time for business and need a warranty that is good at any Best Buy. I have had to use these warranties before and have never had a problem having them honored. I would not buy a computer without one!

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

Never buy a big ticket item without this plan. Best to have it and not need it as they say.

The agent happily helped detect the damage to my laptop and sent it in for maintenance. Was very helpful and knowledgeable on my protection plan.

Anyone that I go to with questions is always helpful

Helped me with my laptop. Great services and done proper

The agent went to my house and check my house tv that was broken good thing a purchase the 5 year warranty and because it’s been discontinued already and they don’t have parts for it they gave me a store credit same amount that I purchased the tv and got me a big one instead thank you geek squad

Agents installed our new trash compactor and it fit into previous space provided in our cabinet. They also removed the old trash compactor and loaded it on their truck for us. Agent came out prior to measure space and looked at items that may fit in the area. Extremely helpful. This also provides for warranty on items purchased.