Customer Ratings & Reviews

The agents help me with my computer and led me to learn

Best laptop lite weight and strong. Not heating mush and no sound

Was asvised on the protection plan and was well informed of the service. My spouse will be using it for college and woth the kids running around never know what could happen. So appreciate the sales rep knowledge they shared with us when making the purchase.

So so good I haven’t had a chance to use it but good to know I have it

So far so good.have had problems with my kid breaking screens but never a problem with geek squad repairs or service. They’ve always gone an extra step to make sure they’re accommodating my misfortunes understandably.

I bought the accident insurance for 3 years, hoping not to have to use it, but it gives me a lot of security to have it even though in the end I might not use it, than not having it and being exposed to an accident with nothing to give me some security. I have had to use accident insurance before for other products and I have had no problem with the people at BestBuy providing support.

Very helpful as tried use new lenova, never had before. No c drive Ques, back up drive type need, etc. Very patient, answered all my questions, concerns and assisted through this process. Thank you.

Like Love It Best I’ve Ever had

I never thought the computer I bought for a summer class would start giving me problems less then 2 months into using it. Granted it was a new product so it was bound to have some problems. Having Geek Squad production plan helped me to get nearly $1700 back to me in a form of BestBuy gift card. I was able to use that money and buy accessories for my camera I had just purchased a little before my computer for the fall semester. I worked out for me because I was about to struggle through the last 4 weeks of class and then got to get my money back and spend it on stuff I needed for school right after. I felt like Geek Squad really helped me save a lot of money with their 2 year protection plan.

Called a few times and received easy to understand the instructions that I received

I was really glad i had adding warranty because the st pete geeks squad are great they helped me everytime with my labtops. and even help my kids learn the right way to use their laptop for school and how to care for them

Very helpful and efficient there when you need them glad to have them

Purchasing this plan gives me peace of mind because I know I can get help from experts

I got the three year deal when I bought my last computer. I buy all my electronics, tv, sound systems, computers, software, etc. from Best Buy because they always have the latest technology at a competitive price but service after the sale is key because I am not techy in any way. I just enjoy it. Geek Squad definitely is the key to Best Buy products working for you. If you need help setting something up, installing something, troubleshooting, etc. they are there ready to help you however you need it. Bringing Geek Squad inside the BEST BUY business model was genius. Sets BEST BUY apart from every other electronics store. Get the three year deal. You will never look back and renew it every chance you get.

I always get the Geek Squad protection because I'm always going to use it. We use the laptop a LOT so things will wear out. Plus, klutzy. So it's really worth it to get the protection.

Decisions, decisions, decisions well overall I knew I had either a choice for my big purchase for Geek Squad assistant or for warranty for one year. Well I decided to get Geek Squad for several reasons. Here's a few of them Geek Squad is the foundation of me setting up my laptop. Before I have to worry about dropping it or having it get water spilled on it I feel I need definitely tech support much more times that I will need to worry about a warranty knock on wood! They really helped me coming out the gate to work with my laptop immediately! I'm very happy with the service I'm very happy on how fast they worked and their professionalism! This was definitely worth my money!

Perfect laptop for my daughter going to college! Great price, touch screen, all she needs! Great price too! Will definitely buy this one again for my son!

I haven’t had to use this yet but once my warranty runs out I’ll be happy I choose an extra insurance for my work computer. I’ve previously used their services and they give a quick turn around and great customer service.

Same as the 2 year but no virus protection. Still great protection.

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments